Opinion
Blog: The key ingredients for successful M&A
Prodinity CEO and founder Theunis Viljoen looks at how best to achieve post-acquisition value following a merger or acquisition.
Covéa’s Adrian Furness on making insurance careers more than just a job
Adrian Furness, CEO of Covéa Insurance, addresses how and why the industry must support staff with an emphasis on providing positive engagement, a sense of community and mental wellbeing.
Briefing: Is the cooling off period a lie?
I recently had to renew my motorhome insurance. I have my policy with a broker as I view it as slightly more complicated than my car insurance.
Blog: Stepping into the unknown
Aude Saint-Paul, director at Simon Kucher and Partners, considers how the Financial Conduct Authority price walking ban will change customers’ behaviours, and what opportunities and challenges it has in store for insurers.
60 seconds with... Mike Wildy, Allianz Legal Protection
Mike Wildy, senior business developer at Allianz Legal Protection, tells Post which Birmingham band always makes him smile and why 1985 would be the first year he keyed into a time machine.
Blog: Lessons from Covid-19 - building greater resilience
Zurich’s head of sustainability risk John Scott reflects on the UK's response to Covid-19 pandemic and what lessons insurers can take away from it to build greater resilience to global risks
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Partners&’s Phil Barton calls for a new commitment to giving quality advice
In the aftermath of the Supreme Court’s business interruption ruling, brokers must now ditch the transactional practices of the past for an advice-led approach to rebuild the marketplace’s reputation, argues Phil Barton, CEO of Partners&.
Editor's comment: Celebration or commiseration
We are a family that is big on marking the passing of time – birthday, anniversaries and well just any excuse to get together really – good job too with no less than six family birthdays in January alone.
Penny Black's Social World: February 2022
Milestone birthdays, celebrating religion, charitable donations and climate action
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Blog: Managing the multiple facets of cyber risk
Scott Bailey, divisional managing director of cyber at Markel International, looks at the challenges and past trends in the cyber market, and where they could lead to future decisions for those operating in this space.
Trade Voice: Bila's Caroline Bell on why 2022 is the time for a renewed focus on wordings
Dr Caroline Bell, British Insurance Law Association committee member, and senior wordings counsel at Convex Insurance, reflects on the innovatory and future-proofing potential of policy wordings after a year that underscored that the words on the page –…
My Other Life: Alice Hendy, founder, R;pple Suicide Prevention
After losing her brother to suicide in 2020, Alice Hendy, head of Europe for cyber security awareness and education at QBE, turned her IT skills to creating a tool to prevent more families experiencing the grief hers did.
WTW's Frederick Gentile on taking a realistic approach on supply chain resilience
Frederick Gentile, director of risk engagement at Willis Towers Watson, shares his checklist for supply chain resilience, and says leaders need to take a more realistic approach to survive.
Blog: Importance of technology in handling post-pandemic inspection surge
Following months of inactivity during lockdown, workplaces and equipment had to be inspected before business could restart. Allianz chief engineer Peter Carless and special services manager Steve Ford look back at the importance of technology in handling…
60 seconds with... Alice Mitchell, Handl Group
Alice Mitchell, head of executive office at Handl Group, tells Post why she would have gladly spend her teenage years facing off against supervillains and what point in time she would go back to if she could.
LV’s Michael Lawrence on the trends and changes in the broker market
Michael Lawrence, distribution and underwriting director for LV Broker, assesses the 2021 developments in the broker market and explains how resilience, versatility and a clear strategy will be as important as ever this year.
Blog: Why customer service scores are falling behind consumers’ expectations
Chris Mcilduff, chief customer officer at Davies Group, mulls what insurers need to do to keep up with changing customer expectations as the level of customers experiencing service issues with organisations increases.
Blog: HR’s role in insurance during and after the pandemic
Specialist Risk Group people and culture director and managing partner Joanne Wright mulls the skills firms will have to embrace post-pandemic.
60 seconds with... Katie Davies, Ageas
Katie Davies, Ageas' head of underwriting services, tells Post what she bought with her first wage packet, the song that's guaranteed to make her smile, and one thing she couldn't live without.
QBE’s Jason Harris on three challenges for 2022
For many, the start of a new year is a time to reflect, reset or retune for the future. Jason Harris, CEO of QBE International, shares three things on his mind for 2022 – two quite broad, one much more specific – that he believes the industry needs to…
Penny Black's Social World: January 2022
Deciding donations, sports subsidies and beautifying beaches
Editor’s comment: Damned if you do and damned if you don’t
A New Year. A fresh start. Resolutions decided and hopes of a better – the best – version of me to come. Isn’t this how every year starts and yet how easy is it to do this? Most of us might change one thing or just take steps towards changing one thing…