Opinion
BGL’s Peter Thompson on the blended experience the customer of 2022 wants
Intuitive, market-leading tech, coupled with a customer services team who understand the products inside out and have the right listening and empathy skills are key to providing the best customer experience this year and beyond, says Peter Thompson, CEO…
60 seconds with... Harry Curtis, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post reporter Harry Curtis let us in on a few secrets.
Blog: Signs of a softening aviation market
The Covid impact will be long tail, though there are signs rates are softening somewhat into 2022, writes Scott Smith, account director for Aviation at Consilium.
60 seconds with... Emmanuel Kenning, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post senior reporter Emmanuel Kenning let us in on a few secrets.
60 seconds with... Jen Frost, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post news editor Jen Frost let us in on a few secrets.
60 seconds with... David Whittam, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, chief production editor for Insurance Post David Whittam let us in on a few secrets.
Ardonagh’s Phil Bayles on the question of selling to a seller
Phil Bayles, chief commercial officer at Ardonagh Advisory, reviews the lessons learned from his time at Aviva and advises brokers to do due diligence when selling their businesses to avoid ‘seller regret’.
Blog: Insurers must set the ESG bar high if we are to reach net zero
COP26 set some very clear priorities for governments, businesses and individuals to reduce their environmental impact, and work towards having a better carbon footprint, writes Chris Illman, Beazley head of responsible business.
Blog: Covid’s massive impact on solicitor negligence risk
Wilsons associate solicitor Jayna Patel considers the impact of Covid-19 on growing solicitor negligence risk.
Blog: Why social purpose matters when attracting and growing talent for insurance
After 10 years in the sector Alex Guerin, head of office for London Corporate at Marsh, reflects on how individual performance is now less important and working with charities and volunteering can provide fulfilment.
60 seconds with... Pam Kokoszka, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post senior reporter Pam Kokoszka let us in on a few secrets.
60 seconds with... Stephanie Denton, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post editor Stephanie Denton let us in on a few secrets.
Aviva's Nick Major on why brokers are key to helping SMEs avoid unseen risks
Some firms believe horizon scanning for bigger issues is a luxury reserved only for the largest and best-resourced companies but as Nick Major, managing director of commercial lines at Aviva, explains it should be the cornerstone for all businesses.
Trade Voice: ABI's Ben Howarth on looking at climate change's impact on customers
Ben Howarth, the Association of British Insurers' climate change and open data policy manager, argues that insurers' approach to climate change ought to focus on the impact on customers.
My Other Life: Mick Tierney, Aussie rules footballer
Lured initially by the promise of a game similar to the Gaelic football he played in his youth in Ireland, RSA group brand manager Mick Tierney has made himself a mainstay of the Sussex Swans, a Brighton-based Aussie rules football club.
Blog: Bringing entertainment risk into the spotlight
Pippa Morris, senior underwriter for entertainment at Markel International, discusses emerging risks in the film and TV industry, and how brokers and production companies can stay on top.
Aston Lark’s Peter Blanc on why tough conversations are the most important ones with clients
Peter Blanc, group CEO of Aston Lark, warns against taking the “easy road” in client conversations urging the industry to focus on the right claims outcomes with risks and risk mitigation instead of premiums at the top of the renewal agenda.
Blog: Are insurers still on track to cover motorsport risk?
BLM partner and head of sports David Spencer considers the motorsports cover arena post-lockdown.
Penny Black's Social World: December 2021
From COP26 and climate commitments to charity donations.
Editor's comment: When is a reinsurer not a reinsurer?
I recently got up close and personal with a very cute pair of red pandas. My son is a massive fan and with climate change such a big issue we wanted to do our bit to support this species endangered by habitat loss due to logging, grazing livestock and…
RSA’s Mandy Hunt on bringing through the next generation
Mandy Hunt, chief underwriting officer for commercial lines at RSA and chair of the Chartered Insurance Institute’s Society of Underwriting Professionals, looks at the challenges and actions needed to make insurance a career of choice and attract the…
Blog: Perfect storm of factors expected to leave large portfolios underinsured
Brawdia managing director Philip Barmby mulls the impact of a turbulent time on the construction sector and property, and the increasing risk of underinsurance.
CFC’s Graeme Newman on data and winning in commercial
The winners in commercial lines will be those who triumph in the data-driven arms race to deliver the frictionless experience customers expect and better loss ratios through more informed underwriting, argues Graeme Newman, CEO of CFC.
My Other Life: Stephen Flynn, sports photographer
After last year's lockdown put a stop to live music gigs, Allianz Insurance's events and production manager Stephen Flynn turned to amateur photography and has since built a second career as an agency photographer, snapping some of sport's biggest stars.