Opinion

Pen's Nick Wright on the future of sales and marketing

The pandemic has accelerated the move to digital and remote engagement and forced many transactions online. Nick Wright, chief business development officer for Pen Underwriting, asks if insurance will ever return to good old fashioned face-to-face…

QBE’s Emma Higgins on the new way of working

After the insurance industry adapted quickly to operating remotely last year, it now faces the challenge of addressing new ways of working in the future, says Emma Higgins, chief human resources officer at QBE Europe.

Editor's comment: Here's to a better second half

We had high hopes for 2021. We were keen to see the back of 2020 which brought with it a global pandemic, toilet roll hoarding, national lockdowns, home schooling hell, business interruption court cases, a ban on sports, enforced staycations, and yet…

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