QBE’s Emma Higgins on the new way of working

Emma Higgins, chief human resources officer at QBE Europe

After the insurance industry adapted quickly to operating remotely last year, it now faces the challenge of addressing new ways of working in the future, says Emma Higgins, chief human resources officer at QBE Europe.

We are an industry that has thrived on face-to-face relationships and collaboration but the work-from-home mandate has provided an opportunity for many of us to experience the benefit of virtual

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Diary of an Insurer: Charles Taylor's Nadeem Sheikh-Ali

Nadeem Sheikh-Ali, senior assistance and client services manager at Charles Taylor Assistance, is greeted by a raccoon, enjoys a stroll around the lake outside his office, and remembers evacuating some injured corporate policyholders from a war-torn area.

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