Aggregators
ICO procedural errors in handling Eldon/Leave EU investigation exposed
The Information Commissioner’s Office will be hoping that procedural bungles do not jeopardise its proposed audit and fines of Eldon Insurance and Leave EU, after its legal counsel was forced to admit standards had fallen “well below” expectations, Post…
ICO fines and enforcement action ‘significant and novel extension’ of regulatory powers: Eldon and Leave EU
Eldon Insurance and Leave EU fines totalling £105,000 and a data audit against the broker levelled by the Information Commissioner’s Office are “divorced from reality,” a tribunal heard yesterday.
Consumers are ready for auto-switching, says Go Compare CEO Crummack
Consumers are ready for greater use of auto-switching services across many areas of household bills including home and car insurance, Go Compare CEO Matthew Crummack has said.
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Blog: What do Norwich Union and John McClane have in common? They Die Hard
The general public might still be split on whether Die Hard is a Christmas movie or not. Jonathan Swift wonders if the resurrection of Norwich Union will prove just as divisive.
Go Compare joins Cifas
Price comparison website Go Compare has joined fraud-busting body Cifas.
Go Compare owner appoints chief technology officer
The owner of Go Compare, Goco, has appointed Seb Chakraborty as group chief technology officer, with immediate effect.
Ageas' Andy Watson cautions motor premium levels are ‘unsustainable’
Ageas UK CEO Andy Watson has cautioned that amid the Ogden rate change and inflationary pressures, current motor rates are “surprisingly low and unsustainable”.
Blog: What does Admiral’s move to consolidate its aggregator businesses as Penguin Portals say about the state of price comparison in 2019?
A week after Go Compare's parent re-financed, Admiral has consolidated its global aggregation businesses as Penguin Portals 'to realise its global growth ambition'. Post content director Jonathan Swift ponders if this signals a first step toward…
Special Report: The future of personal lines insurance
Retail insurance customers are changing, with a growing opinion that those born after 2000 will have very different expectations than those over twice their age because they are digital natives. Sam Barrett explores what the industry needs to do to…
Aggregator disruptor Honcho launches
Reverse auction market place Honcho has launched its motor insurance bidding app.
Auto renewals cost motorists £982m a year
UK motorists lose an estimated £982m a year by not shopping around on renewal.
Telematics Watch: Improving customer engagement and building trust
As a service-led insurance proposition based on individual driving behaviour, Igo4 CEO Matt Munro explains how telematics presents a wealth of opportunities to add value and tailor propositions to create long-lasting customer relationships built on trust.
Go Compare profits continue to fall
Go Compare parent, Goco Group, saw its pre-tax profits fall 52% year-on-year to £7.6m, as revenues from its core price comparison site also slumped.
Confused appoints ex-Wonga exec as COO
Confused has hired Stephen Dukes, former boss at the Commuter Club and Wonga, as its chief operating officer.
Blog: Home insurance - the rise of non-standard
The way we live continues to change. The nature of risk evolves. And so does the way we understand the UK home insurance market. Mark Eastham, CEO, Avantia argues non-standard is no longer exceptional – and that has significant implications both for…
Blog: Home history data may build a better picture for pricing
Pricing practices in the home insurance market are under scrutiny and according to Jay Borkakoti, director, home insurance, UK and Ireland, LexisNexis Risk Solutions insurers need to use claims history data to better their understanding of property risk.
Industry pays tribute to 2019 BIA Achievement Award winner Annette Court
On Wednesday night Admiral chair Annette Court won the Achievement Award at The British Insurance Awards.
Roundtable: Digital Transformation – to what extent has hype turned into action?
While the topic of digital transformation has been around for the past decade, consultancies continue to warn that further transformation is required. Post, in association with Marklogic, held a roundtable with senior figures from the insurance industry,…
Analysis: The future of pricing - A responsible revolution
Change is hitting insurers at a much faster pace than ever before. Are they ready to keep up and able to re-establish some of the trust that has been lost?
CII's Sian Fisher on how professionalism affects reputation in insurance
Good reputation takes time to build but Sian Fisher, CEO, Chartered Insurance Institute, explains how being transparent, diverse and having a commitment to professionalism can help the insurance industry achieve this.
Honcho secures investment from Maven
Maven Capital Partners has invested £750,000 in a disruptive car insurance platform Honcho, to support the business in launching the product nationally.
First Central's Andy James on trusting in insurance
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
Blog: Treating customers fairly is a business imperative too
Personal lines is a competitive space but Mike Smart, business development director at BAE Systems Applied Intelligence, believes that the first movers to tackle dual pricing and look at business structure will be the winners in the long run.