Roundtable: A customer-centric approach to the digital future
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On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the ever changing digital landscape
Just under 22% of insurance respondents to Post’s Personal Lines Survey 2019 said they were well prepared to meet the needs of customers born in 2000 when they turn 25.
The insurance industry has
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