Special Report: The future of personal lines insurance
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Retail insurance customers are changing, with a growing opinion that those born after 2000 will have very different expectations than those over twice their age because they are digital natives. Sam Barrett explores what the industry needs to do to future proof themselves and how they are going to meet these evolving demands
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to any that came before them. Understanding their needs, and adapting product and
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