Personal
Insurance fraud expected to rise this year, reversing 2021 trends
Insurers and counter-fraud specialists expect the level of insurance fraud to increase this year, with the cost-of-living crisis driving more people to make dishonest claims.
Spotlight on ESG: Validating the ESG credentials of the insurance supply chain
Consumers, industry participants, civil society, regulators, and the media are all increasingly questioning the integrity of some of the ‘green’ claims made by companies and financial firms. ESG scrutiny is building, and this represents both business…
Spotlight on ESG: Aligning ESG values - delivering the promises
Turning the fine words of carefully crafted corporate environmental, social and governance strategies into a meaningful reality is one of the top priorities for general insurers. However, as David Worsfold discovers, it remains a complex challenge
Interview: Ken Norgrove, RSA
Harry Curtis spoke to Ken Norgrove, RSA UK and international CEO, about life after being acquired by Intact, winning over brokers and the insurer’s technology overhaul.
All insurers should offer capacity for cladding-affected risks, says Aviva’s Adam Winslow
Adam Winslow, UK & Ireland general insurance CEO at Aviva, says providing additional market capacity to help leaseholders living in buildings with combustible cladding would be something the industry could feel proud of.
Analysis: Tough times ahead in the inflationary storm
With the UK inflation rate hitting a 40-year high of 10.1% and claims costs rising, Post investigates what is steering this inflation, and what the industry is doing to mitigate the pressures that come with it.
Government announces better flood protection for new homes
The government has published an updated planning guidance to ensure new homes will be better protected from flooding following changes to planning guidance.
Urban Jungle looking to take market share from bigger incumbents as there is 'not enough innovation'
Urban Jungle is looking to take advantage of the lack of innovation from bigger incumbents as it launches multiline coverage.
Digital Bar Quarterly: The future for embedded insurance – an opportunity to enrich the customer experience
As the Financial Conduct Authority pricing reforms start to bite, insurers need to rethink their customer retention and acquisition strategies. Dan Martin, Altus consultant, outlines how embedded insurance offers them a chance to form deeper…
Trade Voice: Mass chair Sue Brown on the need for e-scooter regulation before injuries and deaths rise even higher
Sue Brown, chair of the Motor Accident Solicitors Society, outlines what changes need to be made to the e-scooter regulatory regime to curb the rise in the number of people who are killed or seriously hurt by these vehicles.
Q&A: Anthony Hughes, Credit Hire Organisation
Anthony Hughes was recently named chairman and CEO of the Credit Hire Organisation, replacing Peter Gomes. He talks to Frances Stebbing about the CHO's objectives and challenges in the market.
Higher personal lines premiums ‘an inevitability’, says RSA’s Norgrove
RSA will not hesitate to increase personal lines premiums in the face of economic headwinds, UK and international CEO Ken Norgrove has said.
Data evolution is needed to become the Amazon of insurance, says Tim Smyth
Tim Smyth, CEO of UK General Insurance, says the key to Amazon’s success lies in its use of data, and that brokers and managing general agents must invest in their own data capabilities if they want to replicate the multinational’s success.
Aviva to restructure commercial lines leadership as two MDs depart
Aviva is set to restructure its UK commercial lines leadership following the decision of managing director Nick Major to pursue opportunities elsewhere.
Intelligence: Grenfell - five years on
Five years have passed since 72 victims lost their lives after after a fire ripped through a building featuring unsafe cladding. Rachel Gordon investigates what insurers have learnt from this, how building standards have moved on and if the prospects of…
Stricter rules and compulsory bicycle insurance considered by government
Cyclists could be subject to the same rules as car drivers, with registration plates, compulsory insurance and license penalty points and fines for breaking speed limits and running red lights.
Covéa’s Vicki Heslop on what the industry should be doing to show it cares about vulnerable customers
As the cost-of-living crisis takes it toll on consumers, Vicki Heslop, director of customer experience at Covéa Insurance, argues that the insurance industry must be able to signpost how they can help before a crisis point is reached.
Intelligence: Protecting customer-facing staff
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…
Insurers prepare for increase in claims related to subsidence as hot weather continues
With the extreme weather yet again bringing temperatures above 30 degrees celsius to the UK, insurers could face subsidence losses of £5 to £10m.
CMA's Compare the Market fine overturned after tribunal finds 'no reliable evidence' for alleged harms
A £17.9m fine imposed on Compare the Market in 2020 has been overturned by a tribunal that found the Competition and Markets Authority did not present sufficient evidence for the anti-competitive effects it alleged.
Aviva posts reduction in GI operating profit as personal lines face challenging conditions
Aviva has seen a dip in operating profit from general insurance to £375m in the first half of the year, down from £420m in the same period last year.
Blog: Why insurers should take a new approach towards flood repairs
As climate change becomes more evident, and severe weather events occur more frequently, Adam Clarke, chief underwriting officer and executive champion for environmental, social and governance at Ageas UK, explains why insurers need to face this issue…
Intelligence: How using parametrics in travel insurance could help the sector's tarnished reputation
Parametric products are a good example of how the complexity can be removed from the world of insurance. Martin Friel examines how their use in travel insurance could help the insurance market with its transparency and ultimately clean up its image
Allianz Holdings sees H1 profits cut as inflation runs ahead of expectations
Allianz Holdings has seen its half-year profits cut by 42% year-on-year as a result of inflation running ahead of its predictions and pricing assumptions, the insurer said on Friday.