Personal
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Combined UK General and PPL business to pursue ‘substantial’ growth and acquisitions
The combined business formed by the bringing together of managing general agents UK General and Precision Partnership is to pursue “substantial” short-term growth, CEO Tim Smyth has told Post.
Acrisure acquires Sutton Winson and SSR; One Family to acquire Beagle Street and Many Pets expands to the US
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: Amazon enters UK insurance not with a bang, but with a whisper
Amazon’s entry into UK insurance has been talked about for years. Has the announcement of the Amazon Insurance Store satisfied the industry-built expectations?
60 Seconds With... Eleanor Brodie, Lexis Nexis Risk Solutions
Eleanor Brodie, data science manager at Lexis Nexis Risk Solutions, talks to Post about the troubles of pet-parenting, and reveals her favourite fictional character and how she'd like to be a fly on wall in ancient Rome or Greece.
Blog: Should insurers be concerned about The Great Cancellation?
The cost-of-living crisis is driving the great cancellation as people cut non-essential purchases. Streaming services such as Netflix, and gym memberships were some of the first to go. Bob Meier, product solutions manager at EIS, considers whether…
Amazon partners with three insurers to launch home and contents ‘Insurance Store’
Amazon has partnered with Ageas, Co-op and LV to launch the Amazon Insurance Store, offering home and contents insurance to UK customers.
BIA 2022 Award Winners video: Insurance Broker of the Year A-Plan's CEO Kelly Ogley
Following its success in winning the Broker of the Year prize at the British Insurance Awards Post content director Jonathan Swift caught up with the A-Plan’s CEO Kelly Ogley.
Intelligence: Should the insurance sector get wedded to embedded to close protection gaps?
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. Frances Stebbing looks at whether this is really the…
Perils pegs London’s 2021 summer flood losses at £281m
Perils has pegged insurance and reinsurance industry losses for London floods that took place between 12 and 14 July 2021 at £281m.
60 Seconds With... Sue Nimmo, Markerstudy
Sue Nimmo, head of customer experience at Markerstudy, shares with Post her domestic, equine and financial joys, as well as a few frustrations.
Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.
Editor’s comment – Adios amigos
The Top 100 UK Insurers ranking is always a highlight in my insurance year, but this year’s is bittersweet as it will be my last after 18 years at Insurance Post.
Top 100 UK Insurers 2022
To date, the UK non-life market has been able to withstand the impact of operating challenges and with capital adequacy robust, William Keen-Tomlinson explains why the market has something of a buffer to absorb future uncertainty
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
Malcolm Hyde, Aviva, DACB, HF, NFU Mutual, Sedgwick and Zurich big winners at the Claims and Fraud Awards
Law firm HF took home three awards at the Claims and Fraud Awards last night, at an event that saw former Chartered Institute of Loss Adjusters executive director Malcolm Hyde, pictured, pick up the Achievement Award.
Briefing: Going Blanc again - Lemonade and Trov, a tale of two US insurtech pacesetters and their different paths to the UK
With Lemonade entering the UK market this week in partnership with Aviva, Jonathan Swift reflects on the similarities between its push and that of Trov in 2016. Not least the role of Amanda Blanc.
Motor insurers and credit hire companies agree maximum daily settlement rates
Motor insurers and credit hire companies have signed an interim agreement on increasing certain hire rates to enable both sides to navigate their way through the current challenges in the motor claims supply chain.
Spotlight: Removing the friction from payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify…
Spotlight: Payments - The competitive difference in digital adoption
Digital adoption has been a key focus for the insurance industry in recent years. Vincent Belloc explains why regulation changes mean insurers need to double down on these efforts to develop more customer-centric experiences while keeping privacy a top…
Zurich’s Anita Fernqvist says companies should look inwards to fill the skills gap
Anita Fernqvist, chief operating officer at Zurich UK, argues that in the face of a competitive job market and skills shortages, insurance companies need to redouble their efforts to provide rewarding career pathways and healthy work-life balance.
Lemonade launches in UK in partnership with Aviva
Insurtech Lemonade is continuing its European expansion by launching in the UK in partnership with Aviva.
Kingfisher pair team up to launch motor insurer with net-zero focus
Andy James and Mark Ames, previously of Kingfisher Insurance, have teamed up to launch Zixty, an app-based motor insurance company with carbon neutrality at its core offering.
FCA warns insurers to protect customers during cost-of-living squeeze
As the soaring cost of living is putting pressure on households, the Financial Conduct Authority has instructed insurers to protect customers from unnecessary products or add-ons and unfair penalties.