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Digital Bar Quarterly: Revealed, the insurer brands driving standards in usability
This month benchmarking service Digital Bar launched usability assessments for UK direct insurer brands alongside its latest digital capability rankings. Simon Fenn, co-founder of its partner Pancentric, gives a high-level view of usability standards…
Q&A: Chris Rolland, All Clear
Chris Rolland, CEO of All Clear, speaks to Scott McGee about how it used the Covid-19 pandemic as an opportunity to invest, while other firms scaled back investments, and how keeping communication regular ensured that customers came back when travel was…
Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
Ex-Esure CEO Peter Graham seeks partners for insurtech Kudo
Kudo, the insurtech motor start-up set up by former Esure CEO and Legal & General MD Peter Graham, is seeking partners in the open banking, insurer and aggregator space after falling short in a crowdfunding round.
EY: Motor and home insurers set for biggest loss in over a decade
Motor and home insurers are expected to make significant losses this year and next, due to underlying inflationary pressures and premium rate falls, according to analysis by EY.
PIB to acquire personal lines broker Jigsaw
PIB has reached an agreement to acquire Jigsaw Insurance Services, subject to regulatory approval.
FCA’s Mills labels EDI representation as 'uneven and stagnant'
Sheldon Mills, FCA executive director, consumers and competition has stressed “statistics speak for themselves” and the industry does not represent the communities it serves
Trade Voice: ABI's Hannah Gurga reinforces the vital role insurance is playing in the midst of the permacrisis
Hannah Gurga, director general of the Association of British Insurers, says the industry needs to shout about the vital role it plays in society, and argues that regulatory reform could enable it to have an even greater impact.
Insurance account handler turned fraudster caught after climbing Sydney Harbour Bridge
Lois Cartridge, an insurance account handler who exaggerated the severity of her whiplash claim while posting photos on Facebook of her climbing the Sydney Harbour Bridge, has received a suspended prison sentence.
Aviva's Blanc calls UK's diversity progress a ‘disgrace’
Amanda Blanc, group CEO of Aviva, expressed concerns that if the industry's efforts to improve diversity and inclusion go any slower “we will start to go backwards”.
ABI publishes blueprint to make insurance UK's 'most diverse sector'
The Association of British Insurers has outlined steps the industry needs to take if it is to become "the most diverse, equitable and inclusive sector of the UK economy."
BIA 2022 Award Winners video: General Insurer of the Year Zurich's Michelle Taylor
Following its success in winning three prizes at the British Insurance Awards Post including the highly coveted General Insurer of the Year content director Jonathan Swift caught up with Zurich UK head of sales and distribution Michelle Taylor.
Automated, standardised criteria on simple repair cases allows greater efficiency as complexity increases
Standardising and automating the criteria of whether a damaged part in a motor vehicle has to be repaired and replaced on simple repair cases allows greater efficiency as complexity increases, according to BDEOs head of sales Sebastián González.
Consumer Duty success will be measured against number of complaints going to FOS
Financial Conduct Authority CEO Nikhil Rathi has said that the regulator has set itself a target to reduce the number of complaints going to the Financial Ombudsman Service on the back of the incoming Consumer Duty measures.
60 Seconds With... Kay Bagley, Allianz
Kay Bagley, claims propositions manager at Allianz, takes Post back to the 1960s in this week's 60 Seconds With, sharing her love of the musical Hairspray and platform-heel boots. Also, speed skating, where the women's events were first introduced at the…
Early notification ‘key’ to avoid increasing property damage claims costs
Insurers could see higher claims costs and longer claims lifecycles as inflation creeps into the casualty and liability space, but educating policyholders on importance of early notification is ‘key’.
Cop27: Three more insurers join Flood Re's 'Build Back Better' scheme
Flood Re CEO Andy Bord has announced that three more insurers have joined the Build Back Better Scheme, speaking at the COP27 climate summit in Sharm El-Sheikh on Monday.
Court allows legal bodies to intervene in whiplash test cases
The Court of Appeal has given permission for the Association of Personal Injury Lawyers and Motor Accident Solicitors Society to intervene in two test cases that are set to help establish levels of compensation to be awarded for mixed whiplash injuries.
Analysis: Could PI receive clearer guidance on mixed injuries before year-end?
While there are no official test cases to provide guidance on handling mixed injury claims, defendant and claimant lawyers could see some much-needed clarity before the end of the year as two claims are leapfrogged to Court of Appeal.
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
Interview: Gary Duggan, Tesco Underwriting
Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.
Ageas 5% away from target to triple green parts use by 2023
Ageas’ claims director Robin Challand told Post that the insurer is on track to triple its green parts use in its repairs by 2023.
Amazon entry into UK insurance not the threat it was expected to be: Guidewire's Ryu
Guidewire’s co-founder and chairman Marcus Ryu believes UK insurance companies are much more “sophisticated” and “better placed” than they were 30 years ago, and new entrants such as Amazon are not a threat they were once expected to be.
60 Seconds With... Hannah Hendricks, Spotlite
Hannah Hendricks, adjusting assistant at Spotlite Claims, a loss adjuster for the entertainment industry, tells Post about her dream of learning carpentry, and reveals her least favourite chore.