Personal
Early notification ‘key’ to avoid increasing property damage claims costs
Insurers could see higher claims costs and longer claims lifecycles as inflation creeps into the casualty and liability space, but educating policyholders on importance of early notification is ‘key’.
Cop27: Three more insurers join Flood Re's 'Build Back Better' scheme
Flood Re CEO Andy Bord has announced that three more insurers have joined the Build Back Better Scheme, speaking at the COP27 climate summit in Sharm El-Sheikh on Monday.
Court allows legal bodies to intervene in whiplash test cases
The Court of Appeal has given permission for the Association of Personal Injury Lawyers and Motor Accident Solicitors Society to intervene in two test cases that are set to help establish levels of compensation to be awarded for mixed whiplash injuries.
Analysis: Could PI receive clearer guidance on mixed injuries before year-end?
While there are no official test cases to provide guidance on handling mixed injury claims, defendant and claimant lawyers could see some much-needed clarity before the end of the year as two claims are leapfrogged to Court of Appeal.
Content Director's comment: Has Amazon missed its prime time with price comparison offering?
One of the biggest stories of the last month was Amazon’s first foray into mainstream personal lines insurance in the UK.
Interview: Gary Duggan, Tesco Underwriting
Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.
Ageas 5% away from target to triple green parts use by 2023
Ageas’ claims director Robin Challand told Post that the insurer is on track to triple its green parts use in its repairs by 2023.
Amazon entry into UK insurance not the threat it was expected to be: Guidewire's Ryu
Guidewire’s co-founder and chairman Marcus Ryu believes UK insurance companies are much more “sophisticated” and “better placed” than they were 30 years ago, and new entrants such as Amazon are not a threat they were once expected to be.
60 Seconds With... Hannah Hendricks, Spotlite
Hannah Hendricks, adjusting assistant at Spotlite Claims, a loss adjuster for the entertainment industry, tells Post about her dream of learning carpentry, and reveals her least favourite chore.
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Combined UK General and PPL business to pursue ‘substantial’ growth and acquisitions
The combined business formed by the bringing together of managing general agents UK General and Precision Partnership is to pursue “substantial” short-term growth, CEO Tim Smyth has told Post.
Acrisure acquires Sutton Winson and SSR; One Family to acquire Beagle Street and Many Pets expands to the US
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Analysis: Amazon enters UK insurance not with a bang, but with a whisper
Amazon’s entry into UK insurance has been talked about for years. Has the announcement of the Amazon Insurance Store satisfied the industry-built expectations?
60 Seconds With... Eleanor Brodie, Lexis Nexis Risk Solutions
Eleanor Brodie, data science manager at Lexis Nexis Risk Solutions, talks to Post about the troubles of pet-parenting, and reveals her favourite fictional character and how she'd like to be a fly on wall in ancient Rome or Greece.
Blog: Should insurers be concerned about The Great Cancellation?
The cost-of-living crisis is driving the great cancellation as people cut non-essential purchases. Streaming services such as Netflix, and gym memberships were some of the first to go. Bob Meier, product solutions manager at EIS, considers whether…
Amazon partners with three insurers to launch home and contents ‘Insurance Store’
Amazon has partnered with Ageas, Co-op and LV to launch the Amazon Insurance Store, offering home and contents insurance to UK customers.
BIA 2022 Award Winners video: Insurance Broker of the Year A-Plan's CEO Kelly Ogley
Following its success in winning the Broker of the Year prize at the British Insurance Awards Post content director Jonathan Swift caught up with the A-Plan’s CEO Kelly Ogley.
Intelligence: Should the insurance sector get wedded to embedded to close protection gaps?
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. Frances Stebbing looks at whether this is really the…
Perils pegs London’s 2021 summer flood losses at £281m
Perils has pegged insurance and reinsurance industry losses for London floods that took place between 12 and 14 July 2021 at £281m.
60 Seconds With... Sue Nimmo, Markerstudy
Sue Nimmo, head of customer experience at Markerstudy, shares with Post her domestic, equine and financial joys, as well as a few frustrations.
Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.
Editor’s comment – Adios amigos
The Top 100 UK Insurers ranking is always a highlight in my insurance year, but this year’s is bittersweet as it will be my last after 18 years at Insurance Post.
Top 100 UK Insurers 2022
To date, the UK non-life market has been able to withstand the impact of operating challenges and with capital adequacy robust, William Keen-Tomlinson explains why the market has something of a buffer to absorb future uncertainty
Unrepresented claimants continue to sit below 10% according to OIC
The fifth tranche of data from Official Injury Claim portal shows that unrepresented claimants still make up less than 10% of its users, while the time taken to settle claims increases yet again.
