LV

Roundtable: Building out from the back office

The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…

Analysis: Jumping into 2019

2019 is sure to be mostly about Brexit but, as Sam Barrett explains, there will be other challenges and opportunities for insurers as well

Roundtable: Dual pricing and loyalty

Loyal customers have long felt penalised by dual pricing. As the regulator and the government are promising to stop the practice, insurers discussed how to move the focus away from premiums to build stronger loyalty, at a roundtable organised by Post, in…

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