Roundtable: The new wave: time to disrupt the disruptors
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The insurance sector must remain vigilant to challengers, be they data giants like Google and Amazon, or nimble insurtechs. Especially given that some already hold such rich data. So how can incumbents take on potential usurpers? Is now the time to take a more imaginative customer-centric approach? A recent roundtable organised by Post, in association with SAP, and its partner MSG, sought to tap into current thinking from a wide cross-section of insurance specialists
Is it time to diversify revenue streams and offer customers added value service propositions outside of insurance?Robin Stagg: Yes, but first we need to tackle the elephant in the room, which is
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