Articles by Rachel Gordon
Spotlight: Pet insurance – time to face changing times?
An expanding market – along with a CMA review – should mean a fairer deal for pet owners. But providers must also be ready to meet challenges head-on, such as a lack of consumer understanding and a likely rise in fraud. Rachel Gordon reports.
Spotlight: Travel claims – a united approach to take on fraud
Travel insurers are joining forces to tackle rising levels of fraud, improving data sharing, collaboration and deterrents as criminals use more sophisticated tactics. Rachel Gordon reports.
Spotlight: The ESG opportunity: insurers as partners in SME resilience
Insurers and brokers look set to play a pivotal role in ESG education and risk management – and potentially, there is a role for more specialist products and incentives to reward firms that demonstrate best practice, writes Rachel Gordon.
Best Insurance Employers to work for in 2025 revealed
Zego and Konsileo are the UK’s best large and small to medium-sized insurance respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
Can insurers harness the power of Generative AI?
Generative artificial intelligence has the market buzzing around its huge potential for business growth, but at this early stage, Rachel Gordon warns many factors need careful consideration.
Keep on trucking with HGV insurance
With heavy goods vehicles representing less than 3% of vehicles on Europe’s roads yet accounting for nearly 15% of all road fatalities, Rachel Gordon examines how new standards and data are shaping fleet insurers approach to products, services, and risk…
Alarm bells ring over uptick in buildings insurance complaints
A sharp increase in buildings insurance complaints has sounded alarm bells within the Financial Ombudsman Service.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Best Insurance Employers to work for in 2024 revealed
First Central and Konsileo are the greatest large and small to medium-sized insurance employers in the UK respectively to work for, according to Insurance Post’s Best Insurance Employers survey.
Why non-standard home insurance is increasingly the norm
Non-standard household is a growth area but all too often mainstream insurers turn down the business, so Rachel Gordon examines is it time for a rethink or can MGAs meet the need?
Travel insurance that fits in with 2023’s holiday plans
Analysis: Rachel Gordon examines what impact Covid plus post-pandemic holiday trends have had on travel insurance terms and conditions.
How Insurance Post’s Best Insurance Employer List 2023 was produced
Each year, Insurance Post asks thousands of employees working across the insurance sector to rate their employer.
Best Insurance Employers to work for in 2023 revealed
Konsileo and Aioi Nissay Dowa Europe have been named as the greatest SME and large places to work, respectively, in this year's Insurance Post Best Insurance Employers Survey.
Cancer charity slams travel insurers over ‘unfair’ pricing
A Hampshire-based cancer charity has secured more than 133,000 signatures calling for more affordable travel insurance and has taken the battle to the Association of British Insurers and Financial Conduct Authority.
Will ditching Solvency II deliver a Brexit dividend or disaster for insurers?
Analysis: Rachel Gordon explores whether ditching Solvency II will free up billions of capital for insurers or ramp up risk and weaken consumer protection.
Intelligence: Grenfell - five years on
Five years have passed since 72 victims lost their lives after after a fire ripped through a building featuring unsafe cladding. Rachel Gordon investigates what insurers have learnt from this, how building standards have moved on and if the prospects of…
Rehab proving its worth as Grenfell claims continue
Rehabilitation service providers have claimed rehab is "intrinsic to the insurance proposition" as Grenfell claims continue five years on from the disaster.
Rural crime risks on the rise for UK farmers as ACE celebrates first year
Farmers are being advised by their insurers to beef up their security as the challenging economy may prompt a rise in rural thefts while soaring agricultural machinery values will make the countryside even more attractive to criminals.
Intelligence: Rural crime – cutting back the harvest criminals
Plant theft in rural areas is a major issue for landowners and their insurers. Rachel Gordon explores how a specialist police unit, which was set up in 2021, is helping to tackle this type of crime, and what mitigation measures are being introduced.
Brokers warned over red diesel rule change risks
Brokers should ensure they are up to date with a little known new rule change which could impact clients that use or distribute rebated fuels, also known as red diesel.
ESG Exchange: Making resilient repairs work
With new measures being introduced to facilitate resilient repairs, Rachel Gordon investigates whether these steps go far enough to help insurers and their customers when faced with building claims.
Intelligence: The supply chain crisis – why the insurance lifeboat can’t take all
Supply chain issues have made headlines recently as backlogs at ports build up and in some cases large ships are turned away. These are unprecedented times but as Rachel Gordon finds out insurance is only part of the solution
Spotlight: Application fraud - Intelligence and a united front bring progress
With a rise in application fraud post-Covid being widely reported, Rachel Gordon asks insurers and brokers how they are using the art of data science to make sure honest policyholders do not suffer.