Articles by Pamela Kokoszka
Q&A: DCI Tom Hill, Ifed
Detective chief inspector Tom Hill replaced detective superintendent Edelle Michaels as head of the Insurance Fraud Enforcement Department last month. He spoke to Post about how his previous career in finance sector will benefit his role with Ifed, how…
Tom Major succeeds Lars Vissing as regional head of claims for London and Nordics at AGCS
Allianz Global Corporate and Specialty has appointed Tom Major as regional head of claims for regional unit of London and Nordics, succeeding Lars Vissing, with effect from 1 June.
Leadership changes as RSA brings customer operations and claims together
RSA has changed its leadership team as it brings customer operations and claims together to create a single function.
Direct underwriters saw retention rates of 70% prior to FCA pricing reforms
Benchmarking analysis data has found that prior to the introduction of the Financial Conduct Authority's pricing reforms, direct underwriters had the highest retention and lowest switching rates.
Corbin & King verdict leads to ‘dusting off’ of BI claims as Premier League teams issue court action
The legal sector is revisiting business interruption claims that might have been mothballed after the Financial Conduct Authority Test case as the Corbin & King verdict reopens the possibility of policyholders being able to bring claims under their non…
Insurance-related nuisance calls and texts rose by 40% in 2021
After improving in 2020, insurance-related nuisance calls and messages rose by 40% in 2021, with Information Commissioner's Office receiving 3989 complaints.
LV provides helpline access for men in its repair garages
LV has launched an initiative to provide men with a safe space to talk about their problems at the garages within the LV repair network.
Brokers need to help clients avoid the trap of underinsurance, says Allianz' McGinn
With economic volatility and inflation being the biggest challenges facing brokers at the moment, brokers need to sit down with their clients and ask the right questions to avoid them falling into trap of underinsurance.
Motor semiconductor chip shortage crisis expected to be solved in the second half of the year
Volvo CEO Jim Rowan expects the semiconductor chip shortage crisis facing the motor manufacturing market to be solved in the second half of the year.
Leadership changes at Markel as co-CEO Whitt is set to retire next year
Markel is making a number of senior leadership changes at the company as co-CEO Richard Whitt confirms he will retire next year after 31 years with the company.
Williams swaps Simply Business for Clear Group
The Clear Group has appointed Simply Business’ former managing director for managing general agents Phil Williams as group’s chief operating officer.
Low motor accident claim levels raise concerns that 'injured people are not claiming'
A claimant organisation has raised concerns that the number of registered motor claims in the first quarter of 2022 remained at a pandemic level, despite road traffic mostly returning to normal.
Transport secretary to ‘crack down’ on private e-scooter market
Transport Secretary Grant Shapps suggested the transport committee will announce the government’s plans for non-trial e-scooters in the Queen's Speech, as he pledged to “crack down” on sales of e-scooters that do no meet standards.
Vnuk cut gets Lords committee green light
The Motor Vehicles (compulsory insurance) Bill, which looks to amend the controversial Vnuk Law, has passed through the Lords committee.
BI ruling and Covid impact drive claims vacancy boom
Job adverts for claims roles are on the up, research has suggested, with the business interruption ruling a likely driver.
Lloyd’s HQ closed for day as Extinction Rebellion blocks entrances
Lloyd’s has closed its headquarters for the day as protesters from Extinction Rebellion blocked entrances into the building.
Fears OIC portal is not meeting objectives as unrepresented claimants make up less than 10% of users
Latest figures from the Ministry of Justice show that unrepresented claimants still make up less than 10% of those using the Official Injury Claim portal, as concerns grow that portal is not meeting objectives of being “consumer friendly”.
Nikhil Rathi pledges to make the FCA more assertive and quicker in stamping out wrongdoing and consumer harm
The Financial Conduct Authority has launched a three-year strategy to improve outcomes, with the CEO Nikhil Rathi pledging to make the regulator more assertive and quicker in responding to changing financial services sector.
Insurers to save £2bn as Vnuk law set to be axed by the end of June
The controversial Vnuk law, which could have created an extra £2bn a year of costs for the insurance sector, is expected to be axed by the end of June as Motor Vehicles Bill passes through House of Lords’ committee stage with no amendments.
Lords Committee expresses concerns of ‘overly demanding’ and ‘burdensome’ regulation of London Market
The Industry and Regulators Committee has written to the Economic Secretary to the Treasury John Glen to outline concerns about lack of proportionality in the regulation of the London Market by the Financial Conduct Authority and the Prudential…
IBM ordered to pay another £80m after it unlawfully breached Co-op IT contract
The Court of Appeal has found that IBM must pay another £80.6m to the owner of Co-operative insurance due to breach of an IT contract in 2017.
McPhail swaps Zurich for Keoghs
Calum McPhail, formerly head of liability claims at Zurich, has left the insurer to join Keoghs as strategy consultant on a part-time basis.
Interview: Kelly Ogley, A-Plan
Four months after stepping up to the role of CEO at A-Plan, Kelly Ogley tells Pamela Kokoszka about her three passions, discusses the growth plans for the broker, and reveals how it has managed to remain relevant for the past 58 years
Citizens Advice ethnicity penalty campaign a ‘wake up call to FCA’
Citizens Advice ethnicity penalty report must be "a wake up call to the Financial Conduct Authority” to act on its promise to HM Treasury as insurers face warnings the fallout from this could be as far reaching as the Test Achats gender ruling.