Reputation
Diversity and Inclusion in Insurance Award winner: Co-op Insurance
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we speak to strategic human resources business partner and Inspire working group chair Lisa Hooley, about Co-op Insurance winning the Diversity…
Diversity and Inclusion in Insurance Award winner: Emerald Life's Heidi McCormack
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the D&III Leader Award winner Emerald Life CEO and founder Heidi McCormack
Diversity and Inclusion in Insurance Award winner: Covea
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we talk to Lisa Meigh, the director of HR & learning about Covea's win in the Staff Empowerment category.
Diversity and Inclusion in Insurance Award winner: Zurich's Maxine Goddard
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the Race Equality Award winner, the head of sales operations and planning at Zurich Insurance, Maxine Goddard.
Diversity and Inclusion in Insurance Award winner; Claims Consortium Group's Debbie Mawer
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature The Mental Health Champion Debbie Mawer, director of people and culture at Claims Consortium Group
Diversity and Inclusion in Insurance Award winner: Cura's Kathryn Knowles
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the Intersectionality Champion, Cura managing director Kathryn Knowles
Blog: Will the FCA ban automatic price rises in 2020?
The regulator has noted concern that competition isn’t working well for all consumers in the house and motor markets but Tony Tarquini, director of insurance for Europe, the Middle East and Africa at Pegasystems, believes a ban on automatic price rises…
Diversity and Inclusion in Insurance Award winner: Zurich's Marianne Skinner
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature the LGBT plus Champion and overall D&I Champion, Marianne Skinner, London Market underwriter at Zurich Insurance and chair of Zurich…
Diversity and Inclusion in Insurance Award winner: Axa's Amanda Ferguson
Following last month's Diversity and Inclusion in Insurance Awards we caught up with all the winners. Today we feature The Gender Equality Champion Amanda Ferguson, the senior procurement manager & chair of Axa’s Gender Equality Employee Resource Group.
Q&A: CII society chairs
Following recent changes to the Chartered Insurance Institute's societies, Post caught up with Sue McCall, chair of the Society of Claims Professionals, Kevin Hancock, chair of the Society of Insurance Broking and Philip Williams, non-executive director…
Analysis: Embracing data ethics
With the increasing use of machine-learning models, the data being inputted into these models raises a number of ethical questions, but how are insurers addressing these potential issues?
Analysis: What's on the horizon for 2020?
For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…
ICO fines and enforcement action ‘significant and novel extension’ of regulatory powers: Eldon and Leave EU
Eldon Insurance and Leave EU fines totalling £105,000 and a data audit against the broker levelled by the Information Commissioner’s Office are “divorced from reality,” a tribunal heard yesterday.
Blog: Aviva, ERS, ? … What Amanda Blanc did next
Her appointment as a NED of Aviva triggered one former colleague to boast 'It’s coming home, it’s coming home, insurance is coming home'. Jonathan Swift reflects on what lies ahead for Amanda Blanc here, at ERS and where she might pop up next.
Hiscox's Bob Thaker on why strong company culture is key to success
What You Do Is Who You Are is the latest business blockbuster hitting bookshelves in time for Christmas. Perhaps the Chartered Insurance Institute should consider making a bulk order says Bob Thaker, Hiscox UK’s CEO, as a way to remind everyone that long…
Insurtech 100: August - October 2019 quarterly update
As a host of firms featured in the top 100 insurtech ranking raise money, develop new products and spin-off their own start-ups, Matt Connolly, founder and CEO of Tällt Ventures argues that incumbents are been left behind as the insurance sector reaches …
Loyalty a top priority among consumers when choosing an insurer
The biggest opportunity for insurers to improve their performance is in relation to customer loyalty, which ranked above price as a decision driver when it comes to picking a provider, according to research by the Chartered Insurance Institute.
MGA Mole: Why is client 'confidentiality' a dirty word?
Post has enlisted a managing general agent industry mole to lift the lid on what the sector is really like. In the first of this new series, our anonymous commentator asks why the industry isn't more careful with customers' information and warns that -…
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Blog: The opportunity for legal expenses insurance in a post-reform world
The Civil Liability Act has created some unintended circumstances and Minster Law's CEO Shirley Woolham asks how legal expenses insurance can help in the post-reform world.
Interview: William Stovin, Markel International
As Markel International gears up for more growth across its national markets business and looks to build on its presence in Europe, Jen Frost spoke to Markel International president William Stovin about the history of the business and why Brexit has…
Ex-Aviva director Russell launches 'Fit Bit for business' insurtech Brisk
An insurtech fronted by a former Aviva director is in negotiation with a trio of major insurers about adopting its solution, which co-founder and CEO James Russell describes as “Fit Bit for business”.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Lloyd’s launches ‘speak up’ campaign with culture under the spotlight
Lloyd’s has launched a campaign to encourage people to speak up over “unacceptable behaviour”, after its culture survey revealed less than half of respondents felt comfortable in raising concerns.