Fraud
Aviva’s Ward on the spectre of paid-for online spoof ads
Trade Voice: Pete Ward, head of claims counter fraud at Aviva, explains how a small but highly visible group of unscrupulous accident management companies are misleading consumers.
Q&A: Waseem Malik, Aviva
Aviva’s chief claims officer Waseem Malik spoke to Insurance Post about the evolution of claims roles, the progress of Aviva's digital transformation, and emerging trends in fraud.
Tributes paid to fraud expert James Pinder following his passing
The insurance industry has paid its respect to former DWF partner James Pinder, a man described as “a true fraud fighter from before fraud fighters were a thing”.
iCan founder launches broker; Chaucer enters weather market; RSA's property director
Thursday Round-Up: As tomorrow is Good Friday, Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week, a day early.
Suspected serial insurance fraudster arrested
Operation Henhouse, a month-long nationwide 'policing intensification' on fraud that ran through February, has resulted in the arrest of a suspected serial insurance fraudster.
Tesco’s pet partnership; Hiscox’s poetry; Biba’s compliance lead
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
LV’s checks catch serial travel insurance fraudster
A man who changed his name multiple times by deed poll and used the identities of his family and friends to make bogus travel insurance claims worth an estimated total of £75,000, has been sentenced.
Zurich’s Clayton calls for travel insurance claims fraud database
Scott Clayton, head of claims fraud at Zurich, said the industry needs to share travel insurance data and create a database to crack down on fraudulent activity.
Scale of motor insurance quote manipulation laid bare
Data analysis: As the cost-of-living crisis caused a growing number of people to feel the pinch over the last two years there has been at least a 20% uptick in quote manipulation, analysis of 360 million quotes has revealed.
SimplyBusiness and Zurich partner; Howden buys Hencilla Canworth; Flood Re joins Biba
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, Sarah Durkin, head of counter fraud at Woodgate & Clark, explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Allianz exposes fundamentally dishonest hearing loss fraudsters
Allianz, along with DWF, has successfully seen two court cases for noise-induced hearing loss dismissed by judges, following the claimants being found to have been fundamentally dishonest.
SSP in a ‘process’ to rebuild trust with clients
Following a data breach in November 2022, as well as other disruptions over the past few years, SSP has been investing in its security measures and is currently in a process to rebuild trust within the industry
How the Post Office scandal set a new precedent for ATE insurance
Alan Pratten, chair of M&A, litigation and tax insurance solutions at Gallagher, details the broker’s involvement in the well-publicised Post Office scandal, and how this particular case changed the placement of after the event insurance.
Allianz’s claims fraud savings; WTW’s cyber facility; Biba’s London committee chair
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Q&A: James Nicholson, Zurich
James Nicholson, chief claims officer of Zurich UK, shares how the provider plans to do more retail and mid-market business and how it uses artificial intelligence to handle claims.
Post launches new Benchmarking Service
Insurance Post’s unique service will benchmark UK insurers’ strategies across key areas, including claims, fraud and technology.
Biba’s budget demands; Tokio Marine’s deal with Lavaretus; NFU’s first commercial head
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Jersey duo jailed for £3.3m insurance fraud
A Jersey court has imprisoned two men for conspiring to defraud one of the bailiwick’s oldest insurers out of £3.3m over a 13-year period.
Man sentenced over 45 bogus claims for broken TVs
Cross-industry checks have led to a man who took out 87 home insurance policies and made 45 bogus claims for broken televisions getting a suspended sentence.
Insurance must prepare for a rise in deepfake AI fraud
Scott Clayton, Zurich’s head of fraud, shares how rapidly developing technology and digital manipulation threatens to put additional pressure on claims handlers, as deception becomes harder to spot.
Fraud ring uncovered by Keoghs and major retailer
Following a three-year investigation, Keoghs and an unnamed major retailer have exposed and convicted a sophisticated fraud ring.
How cyber criminals are using AI to attack targets faster
Andrew Martin, CEO of UK-based cyber security software firm DynaRisk, highlights the alarming trend of cyber criminals leveraging artificial intelligence tools, such as ChatGPT, to enhance their malicious activities.
Ghost broker sentenced after targeting Sudanese motorists
A ghost broker who targeted Sudanese nationals living in the UK has been sentenced after LV’s fraud team spotted six motor insurance policies that he took out using false information.