Automation
AI will have a greater role to play in claims despite initial hesitancy
While the insurance sector has reservations about artificial intelligence being used to decline claims and determine liability, the technology is going to have a greater role to play in claims, including larger ones.
How IT innovation is affecting insurance brokers
As thousands pack their bags for next week’s British Insurance Brokers’ Association conference in Manchester, Tom Luckham explores the ongoing reinvention of insurance distribution and the different challenges as well as opportunities this new era…
Video Q&A: George Robbins and Kelig Aujogue, Shift Technology
In the latest Insurance Post video we caught up with Shift Technology’s head of UK, Ireland and Nordics George Robbins, and director of data science UK Kelig Aujogue to discuss the issues insurers see with fraud in the health insurance space.
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Brokers increasingly looking at digital automation and AI
Brokers are increasingly interested in harnessing the digital and automated processes to improve customer service and gain a competitive advantage.
Acorn GWP surges amid sale speculation
Acorn Group has this morning revealed gross written premium for 2024 reached £742m, reflecting a 41% year-on-year increase.
Tech shift in insurance slashes underwriting and pricing job vacancies
Automation and artificial intelligence-driven algorithms are reducing the number of new underwriting hires at the start of 2025, according to exclusive data analysis by Michael Stefan, partner at executive recruitment firm Hanover.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Smarter bordereaux management for a new era of delegated authority
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to explore the evolving landscape of bordereaux management and its role in the digital transformation of delegated authority. Here…
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Lemonade CEO sees AI replacing engineers and actuaries soon
Lemonade CEO Daniel Schrieber has shared that artificial intelligence might be used to replace employees in engineering, actuarial, legal and compliance functions at the insurtech in the next few years.
How insurers are helping businesses grow
As chancellor Rachel Reeves says the UK must go “further and faster” to achieve economic growth, Edmund Tirbutt examines how insurance is providing the safety net required to ensure businesses focus on getting bigger and better in the months and years to…
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Admiral joins Build Back Better; PIB’s milestone; Lockton’s GM
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Thatcham and Elixirr partner; Lockton’s facility; Cowbell joins ABI
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
UK pet insurance shifts from sales to process focus
August Von Sydow, chief commercial officer at pet claims automation insurtech Wisentic has said the UK pet insurance market has shifted from being sales-focused to process-focused due to increased adoption.
How AI is transforming everyday tasks at Axa
View from the Top: As artificial intelligence reshapes the insurance industry, Axa Commercial’s Sarah Mallaby discusses its benefits, challenges, and why personal service remains vital.
Big Interview: Freddy Macnamara, Cuvva
Freddy Macnamara, Cuvva CEO and founder, explores with Damisola Sulaiman how the insurtech’s app has been key to its direct customer acquisition and why price comparison sites may soon be a thing of the past.
Q&A: Matt Button, Davies
Matt Button outlines what he has been tasked with as deputy group CEO of Davies plus how he plans to ensure the business achieves annual global revenues of £2.5bn by the end of 2030.
Enhanced underwriting to grow significantly at Lloyd’s in the next decade
Elizabeth Jenkin, underwriting director at the LMA, outlines why the Lloyd’s market could be on its way to bifurcating between strong leaders and automated followers.
Big Interview: Jane Kielty, Aon UK and Ireland
Aon UK and Ireland’s CEO, Jane Kielty sits down with Scott McGee to talk through her first year in the job, and why 2025 will be the year of high performance for the broker.