Automation
Claims Apprentice Podcast: Claims Inflation – Motor Repair
In this podcast, Team Connect – from the latest series of Claims Apprentice – looks at the factors behind the rise in motor repair claims costs.
European Insurance Technology Awards 2022: Winner's Q&A with Phinsys
Insurance Post recently hosted the European Insurance Technology Awards, recognising leading technologies and third-party vendors operating within the insurance industry across Europe. In this Q&A, Izabela Chmielewska speaks with Stuart Conibear, Phinsys…
European Insurance Technology Awards 2022 winner - automation, data, software: Phinsys
Finance and accounting innovator Phinsys has swept up three awards after impressing the judges with a cloud-based offering that’s bringing an overlooked back-end function into the age of automation. Jennifer Bollen investigates.
Trade Voice: CII’s Matthew Connell explains why the consensus on autonomous vehicles is worth the wait
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, sets out the challenges ahead of insurers and other stakeholders that the emergence of autonomous vehicles will bring.
Six key takeaways from Post's digital, data and technology breakfast briefing
Insurance Post recently gathered together a group of insurance technology experts to discuss the digital and data trends and developments the market can expect to gain traction on in 2023 and beyond. Jonathan Swift recounts some of the most notable…
Review of the Year 2022: Insurtechs (part one)
Senior insurtech figures from the market reflect on 2022 and reflect on what 2023 might bring.
Review of the Year 2022: MGAs
Senior figures from insurance MGAs look back on 2022 and reflect on what 2023 might bring.
Review of the Year 2022: Insurers
Senior figures from the insurance market look back on 2022 and reflect on what 2023 might bring.
2022 European Insurance Technology Awards - winners announced
Today Insurance Post is delighted to announce the winners of first ever European Insurance Technology Awards.
WTW partners with Liberty and Markel; MS Amlin's 3-year sustainability plan; Novidea appoints head of UK delivery
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Cost of dated technology preventing rate changes revealed
The majority of insurers are at risk of prolonged financial losses due to the time taken to implement a significant rate change to their systems, according to research by Earnix.
Roundtable: Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for both insurers and their customers. Based on this assumption, Post and PayPal held a roundtable to explore how the sector can keep up the momentum, and discuss what might be considered as a best-in…
Questgates acquires CP Adjusting; Pen UW rolls out cyber risk management suite; Brokerbility shakes up leadership team
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Roundtable: How can data enrich the motor claims journey from FNOL to payments?
At a recent roundtable held by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed how motor insurers could make better use of data to improve the customer journey post-loss, improve efficiency and, ultimately, create…
Disruption from automotive OEM’s ‘wildly interesting’: Guidewire’s Mullen
Automotive original equipment manufacturers getting into insurance space is the “best example” of disruption because it “trials all the way through insurance lifecycle,” said John Mullen, president and chief revenue officer at Guidewire.
Blog: Don’t make your customers pay for your bad technology solutions
Across the insurance world, it’s often the end customer who’s left paying the price for a firm's failed attempts at digital innovation. Craig Olivier, Co-CEO of Genasys Technologies, explains how to stop this from happening.
Webinar: Operational automation for insurers - how to increase efficiency and boost profitability
Insurance organisations today are under more scrutiny than ever from auditors and stakeholders alike. In response, many continue to shift their efforts from the digital transformation of front-end functions to driving higher levels of efficiency and…
Blockchain and insurance: Is there still life in this tech solution after B3i entered into insolvency?
Blockchain was touted as the technology that could revolutionise the insurance and reinsurance industry. Yet, in July, the high-profile blockchain consortium B3i entered insolvency after it failed to raise funding. Martin Friel explores what went wrong,…
British Insurance Awards 2022: Customer Experience Award - Zurich Insurance
The global insurer has overhauled its customer experience strategy to cut through the noise in a time of rapid customer and digital change. Zurich Insurance has made great strides in its customer service after identifying three crucial challenges –…
British Insurance Awards 2022: Claims Initiative of the Year: Insurance Partner - Davies
Impressed with its rapid development and deployment of intelligent software and support to assist those affected by extreme weather events, the judges hailed Davies as the winner of the Claims Initiative of the Year for an Insurance Partner.
British Insurance Awards 2022: Digital Insurance Innovation of the Year - Tesco Insurance
Rigorous attention to detail in understanding customer needs and improving online motor claims journeys helped Tesco Insurance stand out in this hard-fought category.
Webinar: How can insurance companies adjust to the ‘new norm’ to optimise their hybrid workforce - and avoid their own great resignation?
Most insurance businesses have effectively been operating in a hybrid manner since Covid-19 restrictions required most employees to work from home.
Spotlight on Digital - Mixed views on digital transformation impact on customer experience
Digital transformation is fundamental to insurers’ drive for customer-centricity and future competitiveness, but a misalignment in strategic goals between boardroom and business is slowing progress, says Rosie Beasley, global senior industry marketing…
Spotlight on Digital: Insurance claims - The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. Padraig Floyd explores how much progress is being made to achieve this…