Automation
Spotlight: Technology: Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the…
Future Focus 2030: The future of motor
In the first of a new monthly series, Post looks into the future at how the insurance market might change, with each part focusing on a specific issue. For the first instalment, Jonathan Swift fast forwards a decade to report on the changing face of the…
Blog: How automating arbitration can reduce insurance claims costs and complexity
Recent research from the Association of British Insurers found compensators pay out millions every day on repairs and bodily injury claims in the UK but according to Olly Savage, Minsitry of Justice data reveals they’re handling high volumes of injury…
Direct Line to cut 800 jobs
Direct Line Group is cutting 800 jobs over the next two years, the insurer has confirmed.
Analysis: Whiplash and insurer demand driving claims sector consolidation
Following Davies' acquisition of Keoghs further consolidation is expected in the claims sector and it could push mid-sized firms out of the picture.
Beazley aims to halve costs as COR creeps up in 2019
Beazley hopes to slash its expense ratio in half as a result of the proposed widespread reform of the Lloyd’s market and internal investment in automating simpler classes of business.
Don't underwrite electric vehicle risks in isolation of claims: Allianz GCS practice group leader Schultz
In order for insurers to better adapt to the wider adoption of electric vehicles they need to make sure that they not managing these risks in silos, a global player has warned.
Fears carmaker pressure over autonomous vehicle scope could cause accidents
Pressure from manufacturers to extend the definition of what counts as an autonomous vehicle could lead to more accidents, Axa’s David Williams has warned.
QBE's Cécile Fresneau on how insurers can help their customers become more resilient
If recent trends continue, 2020 is likely to be another unpredictable year for businesses, reinforcing the need to build business resilience and develop more dynamic and insightful risk management writes Cécile Fresneau, executive director for UK…
Analysis: Tackling the skills shortage
The insurance industry is facing a huge skills shortage, with employers struggling to find ways to attract and retain top talent
Analysis: 5G ready: Super signal surge
Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…
FCA unveils reforms to become highly data-driven
The Financial Conduct Authority has refreshed its Data Strategy, first published in 2013, and set out a “transformation plan” to become a highly data-driven regulator.
Analysis: What's on the horizon for 2020?
For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…
Consumers are ready for auto-switching, says Go Compare CEO Crummack
Consumers are ready for greater use of auto-switching services across many areas of household bills including home and car insurance, Go Compare CEO Matthew Crummack has said.
Spotlight: Autonomous Vehicles: Is your cargo safe on board an autonomous vessel?
Autonomous vessels and sailing has certainly grabbed many of the shipping – and even day-to-day – headlines in recent times
Spotlight: Autonomous Vehicles: The insurance implications of a driverless marine cargo market
Similarly to developments in the auto industry, unmanned seafaring vessels could become prevalent in the future. But today the trend is towards partial autonomy. Valerie Hart looks at the prospects of improving vessel performance and safety, hurdles, and…
Spotlight: Autonomous Vehicles: Is automation the answer to insurers’ nightmares or a dream come true for thieves?
At every trucking fair and trade publication and in each promotional video the industry is demonstrating the advances in autonomous commercial vehicles
Roundtable: Getting over the back office blockade
Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…
Blog: Future-proofing the broker model
The insurance market seems stuck on the idea that digitisation and a move to app-based insurance products, will negatively impact brokers. Inzura CEO Richard Jelbert explains why they should be seen as an opportunity instead.
Interview: Jonathan Hewett, Thatcham CEO
Jonathan Hewett replaced Peter Shaw as CEO of Thatcham Research in January this year. He spoke to Post about Thatcham’s 50th anniversary, vehicle 2.0 and the trends in the motor industry.
Blog: Reimagining insurance by learning from API innovation in other financial services
Application programming interfaces are now key to unlocking new sources of value for financial institutions. So much so, Cytora CEO Richard Hartley argues even the most traditional firms can digitally transform if they get the right data infrastructure…
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Analysis: Under the skin of Lloyd's Blueprint One
Lloyd’s has published Blueprint One: the first of a number of ‘blueprints’ it intends to produce over the coming years as it overhauls the market for the 21st century
Lloyd's releases 2020 modernisation plan
Lloyd’s has published the first blueprint for its market modernisation strategy, detailing how it will begin to deliver proposals it consulted on earlier this year in 2020.