Automation
BCG reveals how top insurers use AI for competitive edge
Boston Consulting Group has identified the ways “forward-thinking” insurers are using artificial intelligence in underwriting, claims, sales, customer service and IT to gain a quantifiable competitive advantage.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Smarter bordereaux management for a new era of delegated authority
A recent webinar hosted by Insurance Post in association with Charles Taylor InsureTech brought together industry experts to explore the evolving landscape of bordereaux management and its role in the digital transformation of delegated authority. Here…
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Lemonade CEO sees AI replacing engineers and actuaries soon
Lemonade CEO Daniel Schrieber has shared that artificial intelligence might be used to replace employees in engineering, actuarial, legal and compliance functions at the insurtech in the next few years.
How insurers are helping businesses grow
As chancellor Rachel Reeves says the UK must go “further and faster” to achieve economic growth, Edmund Tirbutt examines how insurance is providing the safety net required to ensure businesses focus on getting bigger and better in the months and years to…
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Admiral joins Build Back Better; PIB’s milestone; Lockton’s GM
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Thatcham and Elixirr partner; Lockton’s facility; Cowbell joins ABI
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
UK pet insurance shifts from sales to process focus
August Von Sydow, chief commercial officer at pet claims automation insurtech Wisentic has said the UK pet insurance market has shifted from being sales-focused to process-focused due to increased adoption.
How AI is transforming everyday tasks at Axa
View from the Top: As artificial intelligence reshapes the insurance industry, Axa Commercial’s Sarah Mallaby discusses its benefits, challenges, and why personal service remains vital.
Big Interview: Freddy Macnamara, Cuvva
Freddy Macnamara, Cuvva CEO and founder, explores with Damisola Sulaiman how the insurtech’s app has been key to its direct customer acquisition and why price comparison sites may soon be a thing of the past.
Q&A: Matt Button, Davies
Matt Button outlines what he has been tasked with as deputy group CEO of Davies plus how he plans to ensure the business achieves annual global revenues of £2.5bn by the end of 2030.
Enhanced underwriting to grow significantly at Lloyd’s in the next decade
Elizabeth Jenkin, underwriting director at the LMA, outlines why the Lloyd’s market could be on its way to bifurcating between strong leaders and automated followers.
Big Interview: Jane Kielty, Aon UK and Ireland
Aon UK and Ireland’s CEO, Jane Kielty sits down with Scott McGee to talk through her first year in the job, and why 2025 will be the year of high performance for the broker.
Diary of an Insurer: Alps’s Julian Tomlinson
Julian Tomlinson, chairman at Alps, counts his blessings, catches up with plenty of colleagues plus brokers and shares his secrets for a life well lived in the French countryside.
Video Q&A: A smarter approach to home insurance claims
In the latest Insurance Post video, Ryan Macdonald, principal product manager, CoreLogic, explains how it developed Claims Engage to help insurers address gaps in property claims management.
How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.
Claims and Legal Review of Year Review 2024
Looking back at 2024, claims, adjusting and legal firm chiefs share how their organisations handled claims arising from named winter storms, worked towards becoming carbon net zero, the impact of claims costs starting to stabilise and why some found…
Hiscox’s Wrigglesworth on how to evolve an insurer’s tech estate
View from the Top: Ian Wrigglesworth, chief technology officer at Hiscox UK, considers the challenge of designing a tech strategy in a fast-changing world.
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