Automation
How AI can solve communication pain points in insurance
Ruban Phukan, co-founder and CEO of generative AI platform GoodGist, says there are plenty of communication pain points that artificial intelligence has its work cut out to solve.
Sign up to watch Ageas, Esure and Zurich discuss AI in claims automation
There has been a lot of talk about straight through processing when it comes to claims.
Skills commission CEO warns of AI impact on underwriters
Underwriters and actuaries are set to be “hugely impacted” by artificial intelligence, according to Financial Services Skills Commission CEO Claire Tunley.
Diary of an Insurer: MS Amlin's Kate Bandhu
Kate Bandhu, head of casualty claims at MS Amlin, stays connected with accounts, looks to expand the use of robots to new areas, and finds the best interactions are face-to-face.
Q&A: Simon Axon, Teradata
Simon Axon, global financial services industry director at Teradata, explains how general insurance providers are lagging behind banks in making the most of their data and why Amazon’s style of operating should inspire boards to back investment in…
2024 European Insurance Technology Awards winners revealed
Today, Insurance Post is delighted to announce the winners of 2024 European Insurance Technology Awards.
Upcoming webinar: How is the delegated authority business changing in the digital age?
With The Lloyd’s Market Association crunching the findings of its market-wide consultation on the new Computable Binding Authority Agreement (CBAA) model, bordereaux management is entering a new era.
How to ensure AI doesn’t take your job
In the latest Insurance Post Podcast, Ian Simons, content and capabilities director of the Chartered Insurance Institute, said those without the skills to work with artificial intelligence are at greater risk of redundancy than those who know how to make…
Allianz, RSA and Zurich to debate threat of AI in insurance fraud
With digital manipulation threatening to put additional pressure on claims handlers, as deception becomes harder to spot.
How insurers can navigate the threat of biased AI
Dean Standing, chief customer officer of consultancy Sagacity, outlines why insurers should take more care when handling customer data to train artificial intelligence pricing models.
Aviva’s Rokstone partnership; EXL’s language model; Aon’s broking promotion
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Autonomous vehicle revolution shaking-up insurance
The potholes plus dirty road signs pushing the brakes on mass rollout of autonomous vehicles on UK roads are examined in the latest Insurance Post Podcast.
Hiscox’s Hemming reveals ‘bold ambition’ for distribution
Gareth Hemming, who joined Hiscox UK as chief distribution officer a year ago, has shared what brokers can expect from the insurer in the next 12 months.
Kingfisher’s commercial acquisition; RSA’s D&O product; Zurich’s head of SME
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Spotlight: Why we need risk management for everyone, not just the 2%
For over 200 years, the insurance industry has understood the benefits of risk management in reducing and controlling exposure. But in a world of emerging and evolving risks, the traditional way of making improvements through site surveys creates a…
Equipment breakdown cover ‘more of a necessity’ as tech advances
Andy Bazley, underwriting manager at HSB Engineering, has said awareness of equipment breakdown insurance needs to be ramped up as the reliance of technology develops.
How to axe insurance’s Old Boys’ Club
Analysis: Damisola Sulaiman examines the insurance industry’s efforts to dismantle its Old Boys’ Club culture, highlighting initiatives to promote diversity in recruitment, while exploring the challenges that remain in creating a truly inclusive…
Almost all claims handlers believe AI is creating fraudulent claims
94% of UK insurance claims handlers believe at least 5% of claims are being fraudulently created or altered using artificial intelligence.
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
Twenty firms face off for Lloyd’s Lab spots
The Lloyd’s Lab pitch day for its 13th cohort saw 20 firms go head-to-head for one of 10 spots in the market’s 10-week fast track programme for “fresh ideas” to challenge the insurance industry.
Applied now ‘more mature’ when dealing with AI
Anupam Gupta, chief product officer for Applied Systems, has said the company and wider market is more mature now when talking about artificial intelligence than it was a year ago.