United Kingdom (UK)
Results-led approach to AI could “take the fear away” for sceptical parties
A results-led approach to using artificial intelligence in traditional human-led areas of insurance could help smooth implementation, an insurance expert has explained.
Data Analysis: Awareness campaign needed for drivers before accelerating introduction of AVs
Exclusive: A survey commissioned by Post found there are significant gaps in knowledge when it comes to self-driving vehicles, prompting calls for more education of drivers on the distinction between driver assistance and self driving.
Claims Consortium Group restructures management team for growth
Claims Consortium Group has restructured its management team as part of a five-year strategy which it explains is "designed to drive forward growth and diversification in three core areas – claims, technology and data".
Briefing: Can’t we all sit down over a nice cup of tea on multi-occupancy insurance?
I once had a dispute with my neighbour over some work we had had done on our boundary line.
Insurance Hound: Most read by insurers in March, April and May 2022
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OIC portal figures don't show true picture of reforms as driver behaviour has changed with Covid
As driver behaviour changed following the Covid pandemic, it is difficult to draw firm conclusions on the impact the whiplash reforms have had on the number of claims coming through the new system, a conference has heard.
MoJ defends the low proportion of unrepresented claimants using OIC portal
Speaking at the Association of British Insurers’ whiplash event, David Parkin, deputy director for civil justice and law policy at the Ministry of Justice, addressed the criticism that Official Injury Claims portal is not meeting its objectives as less…
Q&A: DCI Tom Hill, Ifed
Detective chief inspector Tom Hill replaced detective superintendent Edelle Michaels as head of the Insurance Fraud Enforcement Department last month. He spoke to Post about how his previous career in finance sector will benefit his role with Ifed, how…
Richard Taylor named CEO as HDI restructures in UK & Ireland
HDI Global and HDI Global Specialty will be aligned under one leadership structure, with Richard Taylor as UK & Ireland CEO.
RSA becomes latest insurance company to back suicide prevention charity R;pple
RSA Insurance has donated £25,000 to R;pple, the suicide prevention charity behind an online interceptive tool designed to provide and support is to individuals conducting searches relating to self-harm or suicide.
Data analysis: FCA & FOI trackers updated - BI complaints drop as insurers settle backlog
Enquiries to the Financial Ombudsman Service related to business interruption products have finally started to drop after a rapid increase in Q1 2021 following the FCA test case.
AIG's Baldwin on pulling together to solve today’s challenges
With the whole insurance ecosystem facing unprecedented challenges, Anthony Baldwin, UK CEO of AIG, explains why a collective market effort is need to innovate and help clients.
Tom Major succeeds Lars Vissing as regional head of claims for London and Nordics at AGCS
Allianz Global Corporate and Specialty has appointed Tom Major as regional head of claims for regional unit of London and Nordics, succeeding Lars Vissing, with effect from 1 June.
Leadership changes as RSA brings customer operations and claims together
RSA has changed its leadership team as it brings customer operations and claims together to create a single function.
Direct underwriters saw retention rates of 70% prior to FCA pricing reforms
Benchmarking analysis data has found that prior to the introduction of the Financial Conduct Authority's pricing reforms, direct underwriters had the highest retention and lowest switching rates.
Lloyd’s stresses humanitarian response to Ukraine crisis as the aviation market faces complexity of the loss without 'precedent'
Chief of markets Patrick Tiernan called for sympathy for Ukraine in a “tragic situation with devastating human consequences” as he admitted aviation losses would take some time to resolve.
Intelligence: Opening the throttle on motorbike insurance
The motorbike insurance market has been a hive of activity in the last few years in what has previously been a quiet and steady sector for the last 20 years. Martin Friel investigates what this means for the biker customer and if more entrants are on the…
Corbin & King verdict leads to ‘dusting off’ of BI claims as Premier League teams issue court action
The legal sector is revisiting business interruption claims that might have been mothballed after the Financial Conduct Authority Test case as the Corbin & King verdict reopens the possibility of policyholders being able to bring claims under their non…
Blog: Using sentiment analytics to measure reputational risk
While sentiment analytics is not a new concept, its adoption by insurers has not yet been fully realised. Arguably, its biggest potential is in the area of reputational risk, writes Karim Derrick, product and innovation director at Kennedys IQ.
Motor premiums still in decline in real terms, says ABI
Motor insurance premiums are still at a seven-year low in real terms, despite optimism from other tracking publications, according to the Association of British Insurers.
Insurance-related nuisance calls and texts rose by 40% in 2021
After improving in 2020, insurance-related nuisance calls and messages rose by 40% in 2021, with Information Commissioner's Office receiving 3989 complaints.
Howden's Peter Blanc on how to manage the consumer duty challenge
With the Financial Conduct Authority's Consumer Duty just around the corner, Peter Blanc, executive chairman of Howden UK & Ireland, believes professional advice will be the only way that customers can ensure they will know what they are buying.
Getsafe adds buildings insurance in the UK as it targets the top digital spot
Insurtech firm Getsafe is aiming to be one of Europe’s leading digital insurers as it launches buildings insurance to complete its home insurance proposition in the UK.
Insurance Post TV: Price walking special – what impact has the FCA ban had on the personal lines market?
Insurance Post reveals the latest episode of its ‘magazine-style’ television show.