Howden's Peter Blanc on how to manage the consumer duty challenge
With the Financial Conduct Authority's Consumer Duty just around the corner, Peter Blanc, executive chairman of Howden UK & Ireland, believes professional advice will be the only way that customers can ensure they will know what they are buying.
There’s a great deal of discussion in the insurance profession right now about ‘outcomes’. Therefore, making sure that customers achieve a satisfactory outcome from their interaction with insurers and
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