Personal
Direct Line profit falls 30% in wake of Ogden rate cut
Direct Line has seen full year pre-tax profits fall by 30% owing to a hit from the discount rate reduction.
Blog: Stepping up the fight against fraud
Arguably, the insurance sector is behind many other verticals in transforming customer engagement and achieving the nirvana of delivering an excellent customer experience.
Editor's comment: Not ageing well
With the countdown to my next ‘big’ birthday already started, I’m the first to admit that none of us are getting any younger.
Interview: Sian Fisher, Chartered Insurance Institute
A year into her role as CII CEO, Sian Fisher speaks to Martin Croucher about tackling discrimination and her plans for the body
Government to 'urgently' consult on discount rate cut after insurer CEO meeting
The government has said that it will “progress urgently” a consultation on the Ogden discount rate and “carefully consider” all the evidence submitted following today’s meeting between insurers and the Treasury.
Roundtable: The personal lines insurer of the future?
Digital transformation has become a hot topic in the insurance industry in recent years, with insurers becoming increasingly aware of the need to adapt to the changing technological landscape.
Flood Re: One year on – how effective and successful is the scheme?
Post looks at Flood Re as it approaches its anniversary
This week: Personal injury, fundamental flaws and results
Personal injury took on a new meaning for me this week when I discovered a bruised ankle picked up during a recent paragliding adventure was actually a bad break.
Interview: Jim Bichard, PWC
When the referendum result came in on 24 June last year, there was a moment of disbelief in the market. Many business leaders were forced to re-examine what exposures they faced and what steps they needed to take next.
Dual's Hillier on the opportunities for title insurance providers in India and the US
While they differ in scale, legislation and stage of development, today’s US and Indian title insurance markets have one important commonality: both offer interesting new opportunities for growth.
Junction’s Gary Duggan on how the data revolution can benefit consumers
The vast amount of data available to insurance providers in an increasingly digital world offers extraordinary potential for our industry, allowing us to understand our customers better, to refine our pricing and to improve and personalise the…
Marketing: Image is everything
Insurers must stand out from the competition to attract custom. What lessons can they learn from outside the sector?
Roundtable: Talking marketing tactics
With the industry seeking to find out just how a single view of the customer can be achieved, Post, in association with Visionware, brought together specialists in a roundtable to discuss how digital is driving business
How police are working to tackle the rising scourge of ghost brokers
Ghost broking cases are lengthy and expensive to investigate
Exoskeletons: How wearable robotics could transform medical claims
It sounds like science fiction, but exoskeletons are increasingly being used in rehabilitation therapy and insurers are getting in on the act.
Cycling: Superhighways for European insurers?
Cycling as both a sport and a means of commuting currently enjoys a very high profile. Whether for health, convenience or passion, it seems more people are turning to pedal power, and the European insurance industry is beginning to take notice.
LV's Martin Milliner on how getting whiplash right could restore faith in insurance
Working with government, regulators and trade bodies to build public trust in insurance is a common aim of our profession and more important than ever when considering today's unnecessary claims culture.
UK General's Karen Beales on the future of personal lines broking
The personal lines market has been interesting during the past 12 months.
Industry welcomes government's position on driverless cars
The industry has welcomed the government’s response to last year’s driverless car consultation.
Blog: Connectivity is revolutionising the claims industry
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Editor's comment: What the Kwik Fit fitters can't fix
When I was a child you couldn’t get better than a Kwik Fit Fitter, they were the boys to trust!
Spotlight: Motor data: Taking today's customers into the fast lane
Having grown up in the internet age, Millennials have very different expectations to previous generations. Young people are getting into the driver’s seat and motor insurers need to understand how to build a relationship with them
Trouble brewing: What went wrong at Kwik Fit Insurance?
At the end of November, Ageas confirmed it would be closing Kwik Fit Insurance’s Uddingston site, putting 521 jobs at risk.
Europe: How to spot online insurance opportunities
More than 400 online channels of insurers in Europe are currently doing business and this number is increasing. However, not all of these online channels are successful.