Personal
Identity fraud: Trading faces
With almost 173,000 reported cases last year, identity fraud is an ever-increasing problem. Insurers are taking a proactive approach to fight this pernicious problem
Chubb's Jeremy Miles on the battle between algorithms and service
Last month, The Economist magazine featured a provocative article on disruption of the insurance sector that examined how businesses are using technology to re-engineer the underwriting model.
Blog: Whiplash, discount rate, Vnuk and driverless cars on the road ahead
The Association of British Insurers’ announcement that motor insurance premiums hit their highest recorded levels at the end of last year is another reminder that change is long overdue in the personal motor market. That’s coming but will it be enough?
Blog: Risk of flooding will not decrease without collaboration
As an insurer, we do unfortunately see first-hand the devastating impact flooding can have on homes and livelihoods.
British Insurance Awards: 2017 shortlist revealed
Today we reveal the companies that will be in the running for the 23rd British Insurance Awards at the Royal Albert Hall.
Blog: Fronting is fraudulent
Policy history data can help insurers detect fronting.
Blog: Injured claimants are not lobby fodder
I spent 15 years working for a number of insurance companies before ‘crossing the floor’ to be the managing director of Minster Law, a claimant firm. Whether moving from insurance to the law is a step up the public approval rankings or a step down is a…
This Month in Post: Rates, start-ups and fraud
Spring is in the air and it's a time well-known for cleaning out the old and starting anew. As I continue to unpack boxes and work out where to put all of the fairly useless things I have collected over the decades, the industry has been taking its own…
In Depth: Ogden outrage – dismantling the discount rate
The decision to cut the Ogden discount rate for the first time in 16 years sent shock waves through the industry that will be felt for months and years to come.
Swinton's Richard Beaven on sharing data to combat fraud
Fraud is a perennial problem for the insurance industry. Figures from the Association of British Insurers last year have revealed that insurers detected more than 130,000 fraudulent claims in 2015, a 6% increase on the previous year.
Blog: Engaging tomorrow's customers today
Insurance has traditionally been considered a grudge purchase, driven by the legal requirements for cover and a desire for financial protection. Indeed, 41% of respondents in a Consumer Intelligence poll said they thought of insurance as "a necessary…
Fire claims: Not getting burnt
The Enterprise Act may expose inefficiences in the way claims are handled – and fire investigators could feel the heat, as any delay in investigating may cost
Trade voice: Navigating the new legal landscape
The legal landscape around the insurance industry and the claims sector is approaching a period of unprecedented change.
This week in Post: highs, lows and running with the wolves
It has been a week of highs and lows in our household. My son went on his first Cub sleepover and earned the honour of becoming a Sixer. I, meanwhile, returned to the X-ray machine.
WTW's Alastair Swift on why adapting is key to success
The broker landscape continues to evolve at an increasing rate and the industry is under constant pressure to adapt rapidly in order to keep up.
Blog: Using a rainbow to lead across generations
Diversity and inclusion has been a hot topic in the insurance industry for a fair few years, but it took the Insurance Industry Charitable Foundations's conference for me to realise the true breadth of diversity and how it could drive the unlocking of…
Blog: Insurers could regret whiplash reforms
In the end, the whiplash reform moved remarkably quickly. After 12 months of deliberating, we only had six weeks of consultation, followed by seven weeks of considering what to do. The tangible result was the compiling of seven hurriedly drafted clauses…
Aviva's general insurance COR soars to 106.3%
Aviva has reported a significant increase in its UK general insurance combined operating ratio to 106.3% in 2016.
With the deadline less than a week away start your British Insurance Awards entry today
The countdown has well and truly began to get entries in for the 2017 British Insurance Awards with the deadline now less than a week away.
After Brolly v Travelers, here are six more insurance brand and marketing spats that made the headlines
The news last month that insurance giant Travelers had objected to insurtech startup Brolly using an umbrella as its logo got me thinking.
'Unknown impact' of discount rate cut to hit later in the year
Direct Line expects the "unknown impact" of the government's decision to cut the Ogden Discount rate to be felt later in the year when reinsurance costs are renegotiated.
Direct Line to insure Tesla drivers
Direct Line will now insure Tesla drivers as part of a developed partnership between the two companies.
Aviva, AIG, XL Catlin and Zurich discuss importance of brand within insurer marketing strategies
Insurers are becoming more sophisticated in their quest to deliver ‘brand value' given the growing number of marketing channels available to deliver their messages.