Personal
Blog: Brokers need to cross-sell more
Brokers need to exploit cross-seeling opportunities to protect their business, writes Nick Mohan, joint managing director at Jackson Lee Underwriting, pointing to gap insurance and other niche covers.
Europe: Post-Brexit travel insurance
It is unclear whether UK nationals will be able to use the European Health Insurance Card after Brexit. If they don’t, travel insurers expect higher claims costs and higher premiums.
Blog: Brexit is making travel claims more expensive
Brexit is increasing the costs sustained by travel insurers, which can no longer afford to cut premiums, says Antony Martin, managing director at Rock Insurance.
Legal Update: When the discount rate isn't so accommodating
A negative discount rate can have negative consequences for claimants, writes Andrew Parker, head of strategic litigation at DAC Beachcroft.
Manchester Underwriting's Charles Manchester on why, if you’re not a broker, you’re an MGA
Charles Manchester, CEO of Manchester Underwriting believes insurers are no longer the providers of capital but instead the custodians of it.
Aviva's Rob Townend on removing 'easy money' from personal injury claims
Some are sounding the death knell of the personal injury reforms but Rob Townend, claims director at Aviva Insurance, explains why insurers must be alive to an increasingly aggressive claims management company industry.
Claimant lawyers resigned to future discount rate rise
Claimant personal injury solicitors expect the discount rate to move back up as a result of the government’s consultation.
This Week: Stoic London
The generosity and heroic nature of Londoners came to the fore this week, when after two recent terrorism attacks the city saw the worst fire in recent history. Firefighters were heralded for entering the 24-storey flaming building and the community came…
Blog: Keeping up with the customers
Customer expectations have changed. Technological advances in the past five to 10 years have refocused entire industries on providing ‘real-time’ customer care. Mark Southern, commercial director for the WPA Group, explains that while insurance…
Ogden change to cost industry £3.5bn
The change to the Ogden discount rate from 2.5% to negative 0.75% is predicted to cost the market £3.5bn across all lines of business.
Trade Voice: Apil's Brett Dixon on preventing whiplash claims
With some of the most congested roads in Europe and tailgating a major cause of low speed accidents in the UK, Brett Dixon, Association of Personal Injury Lawyers president, urges insurers to join his member in supporting Injury Prevention Day.
Wedding insurance: A promising market
The UK wedding market is worth £10bn and growing exponentially, but the wedding insurance market is comparatively less fruitful
IBIS 2017: Connected cars will send first notice of loss 'as early as next year'
Connected cars will dispatch emergency services and send first notice of loss as early as next year, predicted Sean Carey, president of SCG Management Consultants.
IBIS 2017: GM not ruling out insuring its autonomous vehicles
US car manufacturer General Motors is not ruling out providing insurance for its future autonomous vehicles.
Blog: Mobile apps for insurers, golden or poisoned chalice
Not every insurer needs an app. Antoine Hemon-Laurens, mobile consultant at GMC Software, lists the four questions you should ask yourself to decide whether it is the right tool for your company.
BGL establishes tech hub with plans to develop a series of customer apps and websites
BGL has opened a tech hub at the White Collar Factory on Sillicon Roundabout in London’s Shoreditch and is planning to develop a series of products.
NAH to step away from ‘aggressive’ personal injury advertising
A no-win-no-fee law firm has unveiled a £1m rebrand and a move away from the “aggressive” advertising associated with the sector.
Week in Post: Mayhem, Brexit and PR
It has been a year of political surprises, starting with Brexit, to Trump’s election and finally to today’s hung parliament.
Insurance Marketing and PR Awards 2017: Winners
Co-op Insurance picked up two awards for digital marketing and social media influence at the Insurance Marketing and PR Awards today.
ABI calls for industry to 'rigorously frame' policy positions following election result
The Association of British Insurers has urged the industry to ensure its policy positions are “rigorously framed” around the needs of retail and business customers following the election result.
Blog: The top 10 things insurers need to innovate
There is no single recipe for innovation but Carrie Robinson, head of innovation at Ageas, reveals her top 10 ingredients.
Blog: Cooperation will stymie claims touts and dodgy claimant firms
Claimant lawyers need to report dodgy peers to the Solicitors Regulation Authority, urges Andrew Twambley, spokesperson for Access to Justice, arguing current legislation is enough to tackle fraud.
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
We need to talk about fire claims
With concerns growing about the coordination of the many parties involved in investigating major fire claims, a roundtable recently brought together insurers, adjusters, forensic investigators and fire service chiefs. As they discussed the many…