Claims

Briefing: Lemonade’s phrenology hangover

Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.

Google lays out scam advert counter measures

Google has detailed the steps it is taking to protect consumers and legitimate businesses in the financial sector after research by Post revealed that brokers are being targeted by claims management companies.

Q&A: Stephen Smout, McLarens

Stephen Smout, head of McLarens’ UK and Ireland agriculture practice, discusses the regulatory and technological factors that have brought British farming to a crossroads, and the role the insurance sector could play supporting farmers going forwards.

Post LIVE Tech: Future proofing systems

Change is business as normal and insurance companies should be designing IT systems with flexibility rather than built to last technology, experts said at Post’s LIVE Technology conference.

Biba 2021: Key takeaways from John Glen's appearance

John Glen MP, Economic Secretary to the Treasury, tackled insurance premium tax, broker Financial Services Compensation Scheme levies, cladding, Brexit and more in his keynote address to the British Insurance Brokers’ Association’s 2021 conference…

Changes to small claims track limit branded 'token gesture'

The £500 increase to the small claims track limit for non road traffic accident-related claims has been branded a "token gesture" by an insurer claims boss, who flagged concerns that it may not stop claims management companies from bringing speculative…

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