Briefing: Lemonade’s phrenology hangover
Jen Frost reflects on a staggering self-engineered series of events that saw insurtech Lemonade have to deny using outdated and disproven phrenology in its artificial intelligence claims system.
After feeling forced to deny it uses phrenology in its claims handling systems following public backlash, Lemonade bosses will rue the day that one of its team took to Twitter to attempt to explain
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