Training

Steve Hardy, Policy Expert

By making the most of his quarter century of insurance industry experience, Steve Hardy has pushed Policy Expert to rapid growth in recent years.

Ken Norgrove, RSA

Ken Norgrove has more than 35 years’ experience in the insurance industry and a history with RSA that dates back to 1986, but it is how he is shaping the business today that earned him fourth place on Insurance Post’s 2025 Power List.

Diary of an Insurer: Rokstone’s Jimmy Heaton

Jimmy Heaton, head of international directors and officers and financial institutions at MGA Rokstone, highlights the importance of sustainable underwriting, professional development, and maintaining a constant dialogue with partners, while pursuing his…

Are pay freezes jeopardising broker staff retention?

With some insurers pushing for a full return to the office and pay increases failing to keep pace with inflation, Scott McGee explores how some employees are voting with their feet – and how the sector should rethink its approach to hiring and retention…

London Market arranges training to stamp out misconduct

Following the publication of the Financial Conduct Authority’s report on non-financial misconduct in the wholesale specialty insurance market, the Lloyd’s Market Association, International Underwriting Association, and London and International Insurance…

Big Interview: Paul Lofkin, Crawford

Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.

What has driven loss adjuster start-ups to near extinction?

Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…

CII to overhaul qualifications

The Chartered Insurance Institute intends to ditch three-hour examinations and overhaul all 115 units, plus around 50 qualifications in the next couple of years.

How insurance helped and hindered the care sector

Almost five years on from the first Covid-19 pandemic lockdown, Scott McGee examines how insurers helped care providers make sense of the barrage of government guidance, why some have pulled back from offering cover, plus what the industry is doing today…

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