Professionalism
Claims: Front of house?
Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?
Asia View from the Top: Vietnam in race for quality
Demographic changes, increased education and legal compulsion are factors combining to help support the expansion of insurance and financial services in Vietnam.
Insurance Census: Gender: Battle of the Sexes?
In the first of a three-part series on diversity in the industry, Post analyses the role of gender in insurance. Does the traditional image of a male-dominated industry hold true, or do females have a strong presence across the sector?
Where is the service culture?
Praveen Gupta, ceo and country manager of Raheja, QBE in Mumbai, and senior member of the Chartered Insurance Institute, wants emerging markets in Asia to place less emphasis on sales and more on service.
Questgates wins customer service gong
Questgates claims to be the first UK loss adjuster to win an award for customer service from Investor in Customers, which assesses customer experiences and satisfaction levels across all industries.
Finance professionals' hours stretch longer than ever before
The average financial professional feels they cover 30% more work than one person should, a survey has found
Rehabilitation First Awards 2012 – shortlist announced
Post is delighted to unveil the shortlist of excellent entries going through to the final round of judging for this year's Rehabilitation First Awards 2012.
Rehabilitation First Awards 2012: Countdown has begun
With only two weeks to go before the entry deadline for the 2012 Rehabilitation First Awards draws to a close, now is the ideal opportunity to demonstrate how your efforts in this field are driving the industry forward as it continues to develop and…
Corporate Underinsurance: Solving the problems
Underinsurance is a common problem and a collaborative approach is needed to stamp out an issue that has gone unresolved for too long
Career development: Home & Legacy achieves chartered status
High net worth broker awarded status by the Chartered Insurance Institute
H&L awarded chartered insurance broker status
Home & Legacy has been awarded ‘chartered insurance broker’ status by the Chartered Insurance Institute.
Career development: Zurich gains CII status
Zurich has become the first UK composite to gain chartered status.
Allianz launches ‘landmark’ scholarship scheme
Up to 50 brokers across the country are expected to sign up for a “landmark” Allianz Commercial scholarship scheme aimed at boosting standards of professionalism within the industry.
Claims - Big freeze: Winter of discontent
The big freeze of late 2010 led to widespread criticism of adjusters and insurers — but have lessons been learnt for the future?
Post Intelligence Benchmarking - Loss adjuster insight: Hitting the bullseye?
Insurance 360 takes another look at the performance of loss adjusting firms to reveal who is performing well and who needs to raise their game.
Broking supplement - Price promises: Love it or hate it
While the price promise bandwagon is seen by some as a valuable marketing tool, to others it is merely ‘dumbing down’ the industry
In series - Lloyd's & London Market: An eye on the future
Lloyd’s and the London market has a fantastic reputation and its inherent creativity and principle of continuous self-improvement should be feared by its competitors.
In series - Lloyd's & London market: Power to the people
With employees rightly recognised as crucial to company success, Lloyd’s and London market players are gearing up their efforts to attract and retain top talent.
Rehabilitation First Awards 2011: Outstanding Individual Achievement
Judges were simply overwhelmed by the number, range and content of the testimonials put forward in support of Carole Chantler as this year’s recipient of the Outstanding Individual Achievement award.
My best 11 - David Williams, Axa Commercial Lines
Axa Commercial claims and underwriting chief David Williams picks his best XI for a potential insurance start-up company. Relying on his vast management experience Williams has selected a mix of sporting, celebrity and insurance personalities.
BIS countdown - John Pollock: Managing the media
Legal & General’s John Pollock has a passion to improve the social profile of the insurance industry. He tells Jonathan Swift how it needs to unite to build consumer trust and improve its media standing.
Chartered broker: Status symbols
Over the past 18 months there has been an increased focus on professionalism in the broking industry and, as well as signing up to the Aldermanbury Declaration, the spotlight is falling on the topic of chartered status. Many individual brokers display…
Axa to reward broker professionalism
Axa Commercial Lines has launched a proposition targeting chartered brokers that aims to drive professionalism in the insurance industry.
British Insurance Awards: The people principle
INVESTING IN THE PROFESSION AWARD - WINNER - TOWERGATE INSURANCE