Post blog
Blog: Rehab is the GDPR exposure insurers weren’t expecting
Insurers need to make sure their rehabilitation providers comply with the General Data Protection Regulation. Anthony Eeles, chief digital and information officer at HCML, shares his checklist to reduce risks of a £20m fine.
GDPR: A great catalyst for enhancing customer experience
The General Data Protection Regulation is a tough regulation and with the sheer amount of change it entails, most of the impacted companies are prioritising areas that will be compliant on day one of post-GDPR era. Prakhar Agrawal, assistant vice…
Blog: Segmentation can help insurers enter new markets
Chris Cowan, managing director of Clusters, argues a targeted approach can help insurance companies stand out in a crowded market.
Blog: How to make your cyber offering stand out
Cyber insurers can gain market share by differentiating their products. Benedict McKenna, vice-president and London operations claims manager at FM Global, explains how.
Blog: Medical hope for mesothelioma patients and asbestos insurers
Possible mesothelioma treatment will require a new approach to asbestos claims, explains Ian Harvey, head of claims strategy at Pro Global.
Blog: 'Beast from the East' hits farms hard
The 'Beast from the East' has killed sheep, stopped milk collections and destroyed farm buildings. Graham Plaister, loss adjuster at Agrical, describes the tempest of claims blowing through the sector.
Blog: Video killed underinsurance
The technology that can radically change household insurance has nothing to do with smart home devices, argues Charlotte Halkett, managing director of insurance product at Buzzvault, who bets on video surveys.
Blog: Beast from the East opens the valves for escape of water claims
The 'Beast from the East' and storm Emma have caused a surge in escape of water claims, notes Clive Nicholls, UK and Ireland CEO of Crawford & Company, urging the insurance industry to unite to promote preventative measures.
Blog: Young women, jump at an insurance career
As we mark International Women’s Day 2018, Angela Darling, group risk and compliance director at Complete Cover Group, feels the insurance industry has come a long way towards accepting women onto boards in the last 40 years.
Blog: Letting agents, beware of an energy shake-up
No stone is being left unturned by the government in its aim to make renting fair and reasonable. Marc Brewer, underwriting manager for professional risks, Tokio Marine HCC, says it could prove a tough year for the letting industry.
Blog: Non-damage business interruption comes ashore
Non-damage business interruption has long existed in the maritime sector and could come ashore for companies looking to protect themselves, especially from cyber risk, explains David Williams, underwriter at The Strike Club.
Blog: The race to the GDPR finish line is on – but don’t lose sight of the customer
2018 presents some big challenges for the motor insurance sector, not least of which is the General Data Protection Regulation. James Roberts, business development director for insurance at Europcar UK Group, believes partners can help insurers here.
Blog: Escape of water claims must be investigated to stop rising cost
Insurers want to tackle the rising costs of escape of water claims but not enough are investigated to detect fraud or identify third-party liability, argues John Gow, operations manager and senior investigator, IFIC Forensics.
Blog: Need a new CEO? You could do worse than look at your claims manager
Roll back six years and I remember David Williams, on taking a new role as director of underwriting at Axa, calling for parity in remuneration between claims professionals and others.
Blog: Personal and cyber - connecting the dots
James Tucker, smart technology manager at Allianz, explains why insurers should consider creating an all-encompassing personal cyber cover.
Blog: Grenfell shows construction details need to be fully disclosed to insurers
Building regulations are being reviewed in the wake of the deadly Grenfell fire and Neil Clutterbuck, chief underwriting officer at Allianz, points out construction details need to be fully disclosed to insurers.
Blog: Brexit could leave motor insurers without room for manoeuvre
British drivers who have a car accident in the European Union can currently seek redress through UK courts but Brexit could change that. Mark Hemsted, partner at Clyde & Co, lists the points to keep an eye on.
Blog: Driving efficiency and automation by breaking down data silos
Some underwriters are still reviewing data manually but Rodrigo DeCossio, UK insurance lead at Mark Logic, suggests 2018 might be the year to automate these processes and drive more efficiency in underwriting.
Blog: Water resilience now
Water resilience can reduce the trauma and cost of restoring a flooded property, writes Roy Shevlin, building consultancy services director at Cunningham Lindsey.
Blog: Brand strategies that build customer trust
Thomas Cowper Johnson, a director at Davies Group company Service Tick, examines how firms with no insurance credentials have managed to build and maintain a relationship of trust with their policyholders.
Blog: What UK insurers can learn from US customer service
Nick Ashmore, head of marketing at Response Tap, reflects on what UK insurers can learn from US customer service.
Blog: Brokers, spare no (legal) expense
When a legal expenses insurance claim is declined due to poor prospects of success, brokers can still give the policyholder some help and guidance, explains Jeremy Butler, managing director of Qdos Underwriting.
Blog: How communication can help insurers fix their reputation
Insurers can improve their reputation by communicating better with their policyholders, explains Roj Whitelock, executive creative director at Jacob Bailey Group.
Blog: The cloudbuster’s guide to surge
Technology can’t influence the weather but can change its outcomes during surge, explains Claims Consortium’s operations director Connie Beasley.