United Kingdom (UK)
Wildfires in the UK highlight greater need for 'robust' property design, planning and construction
An increase in claims numbers are expected following the wildfires in the UK, but experts urge more preventative measures.
Markerstudy faces allegations of inadequate hourly rates and outstanding invoices
Markerstudy has faced a backlash from repair shops and customers with accusation of inadequate hourly rates, lengthy call waiting times, outstanding invoices and capacity concerns.
60 seconds with ... Jonathan Oldfield, Allianz
Jonathan Oldfield, head of engineering construction and power at Allianz, tells Post about his first job at WHSmith, and explains why he misses the 1980s.
Claims Apprentice 2022: Episode Six – The interviews
With the three team tasks now completed, it is time for the six candidates to step out on their own and talk about the overall experience with Christopher Dunn, sponsor Kennedys’ own Alan Sugar.
Arbitration could shorten the whiplash portal’s 175 day wait for settlements to ‘three to 10 days’
An arbitration service has claimed OIC delays could be shortened from six months to “three to 10 days” if parties are no longer allowed to play games.
Blog: Insurers and loss adjusters need data and tech-enabled cooperation
With general inflation sending costs through the roof and extreme weather causing claims surges more often, tight collaboration is absolutely crucial to handle claims – and technology and data can enable this, writes Eibhlin Swan, head of supply and…
FOS saw 33% reduction in complaints on insurance pricing in 2021/2022
The Financial Ombudsman Service reported a 33% decrease in complaints on insurance pricing in the last reporting period, however customers continue to report changes to premiums may be unfair.
Various Eateries argues for 'per premises' case in £16m business interruption claim against Allianz
The trial in the case of Various Eateries v Allianz ended last week, with the UK restaurant chain and its insurer exchanging arguments in closing statements.
Senior management female representation figures ‘don’t move quickly enough’, says Aviva’s Amanda Blanc
Aviva CEO Amanda Blanc has said diversity and inclusion is not treated “as seriously as other businesses issues” and called for more to be done to rebuild the "pipeline" of women progressing to more senior roles.
Intelligence: Fears rise over flood affordability for all UK homes
The Bank of England has warned in its latest Stress Test that if no additional action is taken on climate change, then insurance could become unaffordable to some UK homes when Flood Re ends in 2039. Edmund Tirbutt investigates
Data Analysis: Broker recruitment ads leave applicants cold
Post examined recent advertisements for positions in the broking sector to find out why brokers are struggling to make hires.
Blog: Housing disrepair paves the way to a perfect storm – are insurers ready?
With the recent whiplash reforms squeezing profit margins, Jared Mallinson, partner and head of counter fraud at Horwich Farrelly, considers whether the insurance industry is facing a new claims epidemic, with the social housing industry reporting a rise…
Zego withdraws job offers and makes 17% of staff redundant due to increased costs
Motor insurance provider Zego withdrew job offers it had extended due to increased costs, which also led it to make 17% of its staff redundant.
Next Gen PPL platform must overcome data standards roadblocks to protect dominant London market role
Lloyd’s and London market electronic placement platform PPL has been warned market participants could turn to alternative solutions if their needs aren't met following delays to its next generation platform, now set for launch in 2023.
Aviva’s Amanda Blanc calls on the government and regulator to resolve the issues around Solvency II to help UK ‘level up’
Aviva’s CEO Amanda Blanc has flagged a “discrepancy between the regulator and the industry” in the overhaul of Solvency II regulations and urged the government to support UK insurers levelling up so they can help both the climate and the economy.
60 seconds with ... Joanne Butler, Charles Taylor Insure Tech
Joanne Butler, head of product marketing and pre-sales at Charles Taylor Insure Tech, tells Post about her love of snooker, and the time she shared a conference stage with the incredible Sir Ranulph Fiennes.
Claims Apprentice 2022: Episode five - ESG/sustainable claims challenge part two
Having scripted and filmed the videos to promote their ESG/sustainable claims solutions - and polished the accompanying leaflets - Team Build and Team Unite get to find out who pocketed the most investment at the Insurance Post Claims Leaders Summit.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
Government and insurers warned to 'wake up' to planning reform before Flood Re ends
Flood Re CEO Andy Bord has called on the government to take a “once in a generation opportunity” and reform UK planning policies to reflect growing flood risk.
Ecclesiastical accused of putting its reputation above abuse survivors as mishandling settlement exceeds abuse settlement
Insurer Ecclesiastical is facing criticism that is cares more about its reputation than child sexual abuse survivors after it paid out more for revealing the identity of survivor than it has for the abuse the survivor suffered.
Blog: A year after London's flash floods, property resilience is still a top priority
On the anniversary of London’s flash floods, George Culbert, associate director at insurance-focused construction consultancy Brawdia, explains how, after the year since the floods, sustainability and resilience has become a key priority for insurers,…
LV appoints MIB’s Ben Fletcher as director of financial crime
LV has appointed Ben Fletcher from the Motor Insurers’ Bureau, where he holds the position of chief customer officer, as it’s director of financial crime.
Covid claim against Pound Gates could lead to an increase in broker negligence claims
Claimants will have “a mountain to climb” to get over the hurdles to sue brokers for negligence in Covid cover, however if successful, the claim against Pound Gates could act as encouragement for claimants to pursue claims they wouldn’t have otherwise.
Trade Voice: Adjusting’s human touch can attract talent, says Cila’s Helena Evans
Helena Evans, president of the Chartered Institute of Loss Adjusters, argues that loss-adjusting firms have a unique selling point within the insurance industry when it comes to recruiting the next generation – and diverse range – of talent.