United Kingdom (UK)
60 Seconds With... Nicola Marshall, Markel
Nicola Marshall, senior underwriter of professional indemnity and technology, media and communications at Markel International, surprises Post with her judo expertise and love of golf.
Insurers warned recession and inflation fears could impact HNW insurance
Insurers have been warned that high net worth customers could review their cover levels as recession fears grow and inflation continues to rise
Covéa’s Vicki Heslop on what the industry should be doing to show it cares about vulnerable customers
As the cost-of-living crisis takes it toll on consumers, Vicki Heslop, director of customer experience at Covéa Insurance, argues that the insurance industry must be able to signpost how they can help before a crisis point is reached.
Intelligence: Protecting customer-facing staff
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket tensions are running high and customers service departments are facing more hostility. Sam Barrett investigates what insurers are doing to protect their…
Blog: What will the PAP changes mean for insurers?
The pre-action protocol consultation closed In January. Shirley Denyer, technical consultant of the Forum of Insurance Lawyers, considers what changes are likely to come into play and how they will impact upon insurers.
Insurers prepare for increase in claims related to subsidence as hot weather continues
With the extreme weather yet again bringing temperatures above 30 degrees celsius to the UK, insurers could face subsidence losses of £5 to £10m.
RSA appoints Peter Townsend as chief compliance officer
RSA Insurance has appointed Peter Townsend as chief compliance officer for its UK & International business.
Rehab proving its worth as Grenfell claims continue
Rehabilitation service providers have claimed rehab is "intrinsic to the insurance proposition" as Grenfell claims continue five years on from the disaster.
60 Seconds With... Raheema Mohammed, Horwich Farrelly
Raheema Mohammed, associate partner at Horwich Farrelly, tells Post about her ideal day in Vegas, and discloses details of a high-value investment she made with her first payslip.
CMA's Compare the Market fine overturned after tribunal finds 'no reliable evidence' for alleged harms
A £17.9m fine imposed on Compare the Market in 2020 has been overturned by a tribunal that found the Competition and Markets Authority did not present sufficient evidence for the anti-competitive effects it alleged.
Blog: Why insurers should take a new approach towards flood repairs
As climate change becomes more evident, and severe weather events occur more frequently, Adam Clarke, chief underwriting officer and executive champion for environmental, social and governance at Ageas UK, explains why insurers need to face this issue…
Insurers warned to 'stop relying on consumer data' as opportunistic fraud booms
The insurance industry has been warned to move away from data that is susceptible to manipulation, and to focus more on “accurate, trusted data” as it grapples with opportunistic fraud activity as the cost-of-living crisis increases pressures on the…
Government, insurers and FCA must provide clarity on BI furlough deductions if the courts cannot, says FSB
The Federation of Small Businesses has called for insurers, government and the Financial Conduct Authority to agree specific conditions for the deduction of government support from business interruption claims if ongoing litigation proves unable to give…
TDI Academy adds two scholarships to its Women in Tech community initiative
TDI Academy has launched a fully paid scholarship on two of its courses, through its Women In Tech community, to help those who have fewer opportunities for accessing education on insurance.
FCA compared to 'Rottweiler' with new AR regulation
Compliance experts are confident the Financial Conduct Authority rules to make authorised financial firms more responsible for their appointed representatives will have teeth but feel action could have been taken earlier.
Intelligence: How using parametrics in travel insurance could help the sector's tarnished reputation
Parametric products are a good example of how the complexity can be removed from the world of insurance. Martin Friel examines how their use in travel insurance could help the insurance market with its transparency and ultimately clean up its image
Nuventure’s product recall MGA intends to be permanent addition to the market and not a ‘disruptor’
Founder of product recall managing general agent Bluniche, said he wants the company to be a respected pillar of the recall market and not a “disruptor”.
Delegated authority accused of being a 'problem child' for the insurance industry
The founder of the recently launched Delegated Authority Exchange platform aims to address the “problem child” that has plagued the industry “for a long time now.”
Portal still needs bedding in, say MIB and Medco bosses as 115,000 claims await medical reports
With no apparent reason for delays in obtaining medical reports, Dominic Clayden, CEO of Motor Insurers’ Bureau and Martin Heskins, executive chair of Medco, suspect the portal needs more time to bed in.
Concerns grow for unrepresented claimants as trends appear in OIC figures
The fourth set of figures from the Official Injury Claims portal shows that the number of unrepresented claimants still make less than 10% of those using the portal, with the claimant sector concerned about ability of accident victims to get support they…
Briefing: Is this the perfect time to make a swoop for Aviva?
Rumours have been surfacing recently that Aviva is looking like a potential target for circling buyers. It couldn't really happen... could it?
Editor's comment: Take time to smell the flowers
Life can be hard. It’s not a nice lesson to have to teach my son but he is old enough now to know about climate change, to learn about inflation and to ask questions about US school killings, abortions, and women’s rights.
Marine insurers call on manufacturers to make transportation of EVs safer
The UK’s Maritime and Coastguard Agency has published best practice guidance for the safe carriage and charging of electric vehicles on board ro-ro passenger ferries, however insurers believe it's on EV manufacturers to do more to make the EV’s safer to…
Mixed injuries working group aims to take a range of test cases to Court of Appeal ‘as quickly as possible’
As first instance judgments are starting to come through, Martin Saunders, Official Injury Claim’s portal head of service says the mixed injuries working group aims to take a range of test cases to Court of Appeal “as quickly as possible”.