FOS saw 33% reduction in complaints on insurance pricing in 2021/2022
The Financial Ombudsman Service reported a 33% decrease in complaints on insurance pricing in the last reporting period, however customers continue to report changes to premiums may be unfair.
In 2021/2022 the ombudsman received 1004 complaints, down from 1507 received in 2020/2021.
The percentage of complaints upheld by the Financial Ombudsman Service has meanwhile fallen from 29% to 19%
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