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Insurers need to replicate Amazon model to attract young customers
Insurers need to think and act more like Amazon if they are going to engage with a new generation of connected customers.
Driverless cars could be mandatory within two generations predicts Teradata chief
Autonomous cars will be the norm within two generations according to experts speaking at the Teradata Partners conference.
Insurers must learn from e-commerce mistakes with digital role integration
Insurance companies need to break down the walls between internal functions to get the most out of the digital marketing opportunities available today.
Teradata VP hails connection analytics as key in combating customer churn
Insurers should make greater use of connection analytics to pinpoint their most influencial policyholders and reduce customer churn.
Insurers need to move away from 'gut' marketing decisions says Nationwide chief
Insurers need to move away from marketing decisions based on "gut" feelings, to ones that are based on the total view of a customer.
Blog: The Flat Pack – Affinity insurance deals that failed to catch on
Ikea has long been touted as a good candidate for an insurance affinity tie-up given its brand and store footfall.
Covéa hires ex-Groupama boss Bird following broking venture
Former Groupama underwriting and claims director Phil Bird has joined Covéa Insurance where he will lead the insurer’s personal lines underwriting department.
On demand web seminar: Mitigating insurance fraud at point-of-quote
Whilst the discussion about detecting and preventing fraud had previously been dominated by a focus on claims, as much attention is now starting to be paid to the point-of-quote and the challenges of handling the online interface.
RSA Scandinavia director Wilson-Brown to become More Than MD
RSA has named its Scandinavian operation’s strategy, marketing and customer director Phil Wilson-Brown as managing director of its More Than brand.
Zurich commercial boss Thomson takes on PL broker role
Zurich has appointed its UK general insurance commercial division operations director Nichola Thomson to the new role of director of personal lines broker.
Top 100 UK Insurers: Interview: Jacqueline McNamee: A people person
AIG’s UK managing director Jacqueline McNamee is focusing on staff engagement to deliver the big ideas that will ensure the company’s continued success
Point-of-quote fraud predicted to rise in new survey
A new study reveals that 42% of insurance professionals believe point-of-quote fraud has risen over the last 12 months. Nearly two thirds (63%) think this type of fraud will continue to rise in the next five years.
Video: Allianz Retail general manager Neil Brettell
Katie Marriner speaks with Allianz Retail general manager Neil Brettell about the key issues facing the industry.
Blog: Five ways - from telematics redundancy to cyber terrorism - that driverless cars will impact insurers
Driverless cars are set to be the biggest disruptive innovation of the early 21st century.
BIA award winner video: Ingenie founder and CEO Richard King
Ingenie founder and CEO Richard King explains how an idea developed in his kitchen wooed both footballing pundit Gary Lineker and the British Insurance Awards judges.
Telematics M&As tipped to hit peak as Admiral mulls Insure the Box purchase
Rumoured deal follows those involving Wunelli and Ingenie in recent months.
Cyber Insurance: Variety in cyber
With cyber insurance a relatively new market, issues are arising in various areas – many from the non-standard wordings in policies themselves.
Trade voice: A driverless future beckons
Driverless vehicles have until recently been the stuff of scary fiction – from Stephen Spielberg’s menacing apparently driverless truck in the cult 1970s film Duel, to Stephen King’s demonic Chevrolet in Christine.
Post Blog: Five reasons why Admiral and Insure the Box make good bed fellows
Earlier this week Postonline revealed Admiral was weighing up a bid for the UK’s leading telematics player Insure the Box.
Aviva personal property boss Stead one of three RSA PL hires
RSA has bolstered its UK personal lines underwriting and pricing team with the addition of Aviva’s Paul Stead and internal appointments Daniel Venner and Ian Bostock.
MPs and insurers warned new licencing act may hinder fraud investigations
Insurers have been warned that the new licencing arrangements for investigators could prove a hindrance, not a help, to their fraud teams.
RSA CEO Hester breaks silence on new UK boss Steve Lewis
RSA group chief executive Stephen Hester has proclaimed Steve Lewis will provide the "strong leadership, energy and commitment to make the changes that will ensure the future success of our UK and Western Europe businesses".
Penny Black's Insurance Week - 12 June 2014
It was with a slight tinge of disappointment that Penny learnt she had not made the cut for a financial journalist squad to face an Aviva football team at Norwich City’s home ground last week.
Your say: Investing in fraud specialists
The latest fraud results announced by the Association of British Insurers demonstrate once again that fraud is a risk that our industry cannot ignore as unchecked it will eradicate any marginal bottom lines in what continues to be a tough market for most.