Direct Line Group
Analysis: What will the legacy of Covid 19 mean for the future of work as insurance staff migrate from the office to home?
Insurers might be closing their offices in the face of Covid 19, but they are quick to reassure everyone that it is business-as-usual. Jonathan Swift looks at what insurers are doing in the face of unprecedented upheaval and what the legacy might be when…
Existing travel policies likely to be eligible for cancellation claims as FCO discourages 'all but essential' trips
Direct Line reported facing increased calls from travel insurance customers on Tuesday after the Foreign Office advised against all but essential international travel in light of the coronavirus pandemic.
Analysis: Florists and flower stockist - Growing cover
The popularity of the Chelsea Flower Show has driven demand for small florists to start up and for larger garden centres to expand. Are their insurance needs being met though?
Updated: Admiral, Aviva and Direct Line latest to pull travel cover
Aviva, Admiral and Direct Line have joined a growing list of insurers that have pulled travel insurance products off the market due to the coronavirus outbreak.
Analysis: Insurers nix staff travel as coronavirus casts shadow over events
Some firms are telling their staff to avoid all but essential work travel in the UK due to coronavirus concerns, leading to some insurance event postponements and cancellations, Post has learned.
Analysis: A coronavirus call centre crisis?
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
ABI pegs storms Ciara and Dennis losses at £363m
The industry is set to pay out £363m on claims from storms Ciara and Dennis that hit the UK last month, the Association of British Insurers has calculated.
Best Insurance Employer: The Top 20 - Direct Line Group 8.2
Direct Line Group was voted twelfth was voted eleventh in Post’s Best Insurance Employer poll after its employees rated the company on factors such as senior management, work/life balance and training and development.
Direct Line profits slump under weight of restructuring and Ogden rate
Direct Line’s profits slumped by 12.2% in 2019 as the group incurred the first of a multi-year package of restructuring costs and strengthened reserves in response to the revised Ogden rate.
This week: Ups and downs
It's been a swings and roundabouts kind of week.
Direct Line to cut 800 jobs
Direct Line Group is cutting 800 jobs over the next two years, the insurer has confirmed.
UKGI CEOs want to fix the loyalty penalty: Penny James
General insurance CEOs want to tackle dual pricing and support further regulatory intervention, a conference heard.
This week: Bagging a bargain
As the January sales draw to an end consumers aren't the only ones with deals on their minds.
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
180 Years of Post - The history of direct insurance in the UK: How Direct Line and Churchill took on the establishment and ended up as merger partners
As Post celebrates 180 years, Post content director Jonathan Swift explores the birth of direct insurance in the UK and how two key early movers Direct Line and Churchill went from rivals to merger bedfellows in a deal that literally 'shook up insurance'.
Somerset Bridge adds Beazley and ex-DLG leaders as NEDs
Arron Banks’ Somerset Bridge Insurance Services has appointed Christine Oldridge and Damian Arnold as non-executive directors.
Roundtable: A customer-centric approach to the digital future
On the back of research into the shape of the future delivery of personal lines, Post held a roundtable, in association with EXL, with experts to investigate how ready organisations are to meet customer expectations as demand for cover evolves in the…
Analysis: Discount rate disparity - will the Scottish market become unfavourable?
With the Ogden discount rate in Scotland set to remain at minus 0.75%, could insurers in the country start to feel squeezed, and begin to be squeezed out?
Flood damage payouts from Yorkshire and the Midlands set to top £100m
Insurance payouts to people affected by recent floods in Yorkshire and the Midlands are expected to reach £110m, the Association of British Insurers has estimated.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Direct Line aims to cut £50m in costs
Direct Line Group will look to save over £50m in costs before 2022, it said in a trading update.
Direct Line predicts £10m hit from November floods
Direct Line Group will see £10m in claims from flooding in the North of England, its early estimates suggested.
Interview: Trak Global CEO and co-founder Nick Corrie
A decade into its journey, Trak Global is finally ready to break the US on the back of an acquisition and £40m plus private equity raise. CEO and co-founder Nick Corrie tells Jonathan Swift about why he prefers to get on and do things quietly than spout …
Roundtable: Cyber - the next big opportunity in personal lines
Cyber has been long-touted as offering insurers and brokers a huge opportunity in commercial lines – from SMEs to corporates. But as individual consumers become ever more aware of their vulnerability to data breaches and cyber attacks, an equally large…