Chartered Institute of Loss Adjusters (CILA)
Cila elects Global Risk Solutions' Humphrey as president
Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, has been elected as the new president of the Chartered Institute of Loss Adjusters and has his eyes on the professional body expanding internationally.
Small changes could make a big difference with BI insurance
Trade Voice: Aruna Chandrapalan, chair of the Chartered Institute of Loss Adjusters’ business interruption special interest group and head of forensic accounting services for Asia at Sedgwick, looks at how uncertainty around BI cover might be dispelled.
Loss adjusters pay tribute to Mike Odell
The insurance industry has paid its respects to “true gentleman” and “advocate for the loss adjusting profession” Mike Odell, who passed away on Saturday (29 June).
Why loss adjusting is not just a science – it is an art
While technology has created new ways of carrying out inspections, accessing information and communicating, how loss adjusting has managed to remain an art rather than simply a science is explored in the latest Insurance Post Podcast.
Cila’s latest hire aims to boost membership
The Chartered Institute of Loss Adjusters has hired former Dulwich College donor engagement manager Sarah McAvoy-Edwards to boost membership numbers and increase uptake of qualifications.
Movers and shakers who made Insurance Post’s Power List 2024 revealed
This year’s Insurance Post Power List reflects how claims inflation combined with the Consumer Duty caused some providers to shift their focus and disruptors found it is easier to send a rocket into space than enter the UK insurance market.
Stephen Wallace, McLarens
Steven Wallace is managing director of EMEA for global claims services provider McLarens and is the current president of the Chartered Institute of Loss Adjusters.
Cila president insists loss adjusters are far from dead
Far from being on a pathway to extinction, Chartered Institute of Loss Adjusters’ president Steven Wallace has claimed his part of the insurance industry has “never been more relevant”.
Cila boss’s son gets approval for ‘challenger broker’
Chris Bissell, son of Chartered Institute of Loss Adjusters’ executive director John Bissell, has received Financial Conduct Authority approval for his broker firm Bissell & Partners.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
How new working rules will transform the insurance industry
Frances Stebbing explores what new rules being introduced for flexible working in mid-2024 mean for the way the insurance industry operates.
Cila’s John Bissell on the future of loss adjusting
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, says the loss adjusting profession needs to balance technological development with technical skill and the human touch.
Tackling the surge in claims settlement delay complaints
With a significant spike in complaints suggesting the home insurance industry is struggling to keep pace with the number of claims it is receiving, Tom Luckham examines what is behind settlement delays and how providers are managing expectations.
CII faces more changes at the top
As the Chartered Insurance Institute faces its second search for a new CEO in as many years, the professional body has been hit by further resignations in key roles.
Kim Alcock of McLarens fights for a more fair world
Kim Alcock, head of UK casualty at McLarens, shares how she has gone from being told the role of claims inspector was "not open to women" to leading one of the most gender diverse adjusting teams in the market.
Trade Voice: Cila’s Marc Sweeney on navigating the evolving landscape
Marc Sweeney, president of the Chartered Institute of Loss Adjusters and director at Davies, says the professional body has a critical role to play in helping its members navigate challenges.
Cila appoints former CII COO John Bissell as executive director
The Chartered Institute of Loss Adjusters has appointed former Chartered Insurance Institute chief operating officer John Bissell as its next executive director.
Cila begins search for executive director as David Ross departs
David Ross has stepped down as executive director of Chartered Institute of Loss Adjusters.
Big Interview: David Ross, Cila
Only six months after taking the role of executive director of the Chartered Institute of Loss Adjusters, David Ross sat down with Pamela Kokoszka to discuss Cila’s vision, taking the institute forward, and giving the profession a voice.
Diary of an Insurer: Criterion Loss Adjusters’ Mark Watts
Mark Watts, high-net-worth adjuster at Criterion Loss Adjusters, watches the weather, analyses forensic reports, and hits the road to assess major fire damage.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.