Chartered Institute of Loss Adjusters (CILA)
Roundtable: The future of the London claims market
With cyber advances and skills gaps among the challenges soon facing the claims market, how can the sector future proof itself? Post, in association with the Forum of Insurance Lawyers, hosted an industry roundtable to find out
SME underinsurance: Fixing the SME market
Has anything changed in the SME sector since the FCA’s thematic review? And if not, why not?
Interview: Jonathan Clark, Chartered Institute of Loss Adjusters
The Chartered Institute of Loss Adjusters has been racking up a few firsts when it comes to naming its president in recent years, highlighting the changes the body is undergoing.
CILA enters into partnership with Malaysian Insurance Institute and Singapore College of Insurance
The Chartered Institute of Loss Adjusters has entered a partnership with the Malaysian Insurance Institute which will see the Malaysian body promote chartered status in the territory.
Blog: Stormy lessons and a diverse future for loss adjusting
Benedict Burke, president of the Chartered Institute of Loss Adjusters, reflects on his presidential year ahead of CILA's annual conference and annual general meeting on Wednesday in Manchester, where he will pass the baton on.
Blog: Insurers must shout about the good service
I've worked at the sharp end of our industry for more than 30 years now and seen firsthand how we help to put peoples' lives and businesses back together following serious incidents such as a storm, flood or fire. However, the public perception of the…
Trade Voice: CILA's Malcolm Hyde on Christmas and New Year with Desmond, Eva and Frank
For some, Christmas and New Year can be a stressful time. Add storms Desmond, Eva and Frank into the mix and the festivities become a seemingly endless time of misery.
Bobby Gracey joins I-Cog as chairman
I-Cog Claims Management has appointed Bobby Gracey, chairman of CILA’s Anti-Fraud Committee, as chairman.
ILAA to launch review service for disputed claims
The Independent Loss Adjusters Association will launch a claims review service next Tuesday (10 May) in a move to help cut down on legal costs over disputed claims.
FCA SME claims review “sharpened” focus, but was not a major factor in industry response during 2015/16 floods
The insurance industry’s response to the winter flood in terms of SME commercial claims would have been hailed a success, even without the Financial Conduct Authority’s 2015 thematic review into this area.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Blog: Shoulder to shoulder through the floods
People in Cumbria have been hit hard by floods and the CILA president Benedict Burke saw first hand how residents are feeling.
Blog: Flood-resilience certificates might be the way forward
Storm Desmond and the Cumbria floods have highlighted that flood risk in the UK is both inevitable and increasing.
Cila council approves updated diversity policy
The Chartered Institute of Loss Adjusters council has formally approved the organisation's amended diversity and inclusion policy which includes training, development and progression opportunities for members.
Benedict Burke: Greater collaboration essential for nat-cat response
Recently elected Chartered Institute of Loss Adjusters president Benedict Burke tells Post what he hopes to achieve in his year at the helm of the organisation.
Career File: Benedict Burke: Crawford boss to be next CILA president
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.
Burke becomes CILA president with SCOR's Clark serving as deputy
Crawford & Company’s head of global markets Benedict Burke has been officially unveiled as the next president of the Chartered Institute of Loss Adjusters.
CILA rejects proposals for surveyors to oversee resilient rebuilding
The Chartered Institute of Loss Adjusters has questioned proposals to train property surveyors in resilient rebuilding methods, claiming its own members are much more suited to the role.
Disaster Response Forum 2015 – speaker: Mike Jones
Mike Jones is president of CILA
Mid-market 'forgotten' in industry claims processes
A mismatch between the relatively low rates paid by SMEs and their complex insurance needs has been identified as a key driver for the high levels of claims dissatisfaction reported by smaller businesses.
CILA reaps benefits of Asia tour with three alliances
The Chartered Institute of Loss Adjusters has formed three important alliances after two of its most senior members visited Asia.
Premium cuts unlikely as flood resilience certificate gains CILA backing
Plans to create a certificate that would allow homeowners to prove their property had undergone adaptations to improve its flood resilience has gained loss adjusting support, however, industry experts are doubtful the concept will trigger rate reductions.