Chartered Institute of Loss Adjusters (CILA)
Disaster Risk and Response Forum News - 12 June 2014
All the news from Post’s 2014 Disaster Risk and Response Forum
Industry promises claims handling improvement after review finds issues
Regulator’s investigation highlights concerns over customer experience.
Trade Voice: Floods are a chance to prove ourselves
Joined-up thinking and a collaborative approach to assisting families and businesses affected by this winter’s floods has been a point of interest.
CILA rejects fears over asbestos risk to loss adjusters handling flood claims
Expert warns of a ‘high risk’ of adjusters being unwittingly contaminated.
BIA Countdown: Industry stalwart Gerry Loughney on 20 years of the BIAs
Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best‑of‑breed performance and innovation.
CII to ‘name and shame’ firms that fail to get behind apprenticeship scheme
Industry bodies launch initiative aiming to double apprenticeships by 2017.
Claims Club News - 27 February 2014
All the news from Post’s Claims Club event on 19 February
Career development: Questgates makes training pledge
Specialist loss adjuster Questgates has pledged to put all its internal claims handlers and specialists through professional examinations as part of a scholarship programme launched last year.
Interview: Dan Saulter: Hitting the ground running
When Dan Saulter was announced as chief executive at Davies, many in the market were surprised. He explains why he is the right man for the job and why the recent swathe of storms held no fears for him.
100-plus Crawford staff secure CILA and CII qualifications in 2013
Loss adjusting giant Crawford & Company saw more than 100 of its staff awarded professional qualifications by the Chartered Institute of Loss Adjusters and the Chartered Insurance Institute in 2013.
Cunningham Lindsey hails training after 55% increase in CILA passes
Seventy-three members of Cunningham Lindsey’s claims handling staff gained their CILA qualifications in 2013, over 55% more than the previous year.
GAB Robins welcomes record qualifications year
GAB Robins has hailed its investment in continuous professional development after 39 employees were awarded Chartered Institute of Loss Adjusters qualifications in 2013, the highest number achieved by the loss adjuster in a single year.
Editor's comment: Ladies first (at last)
When I joined the insurance market in 2004, just under 10 years ago, the ‘required’ dress code for me to enter the hallowed halls of Lloyd’s of London was a skirt or dress.
Claims Club: Insurers unconcerned by St Jude storm losses despite high-profile buildup
The scale of the St Jude Day storm in the UK has been described as greatly exaggerated by claims bosses, who have played down the lasting industry impact of the much‑publicised weather event.
Review of the Year: Loss Adjusting: Outlook unclear
Benign weather, regulation speculation and insurer panel reviews turned what began as a positive year for loss adjusters into a period of uncertainty. How do key figures from the sector feel about the past 12 months?
Blog: Will Lloyd's lay down a marker and hire its first female CEO?
“I did not break down the barriers; they were broken down for me by the members of Lloyd’s in a very charming way.”
Career development: Keelan Westall unveils claims charter
Specialist wholesale property broker Keelan Westall has launched a claims charter to demonstrate its commitment to service in property underwriting.
Penny Black's Insurance Week - 17 October 2013
Penny was delighted to be among the guests when the great and good of the insurance claims world assembled last week for the Chartered Institute of Loss Adjusters annual lunch.
Risk managers and loss adjusters urge business interruption shake-up
Insurers told to do more to protect increasingly global supply chain.
Career development: Cunningham Lindsey investigators told to earn professional certificate
Cunningham Lindsey UK has implemented an initiative that requires all investigations staff in its services team to obtain their advanced professional certificate in investigative practice.
Questgates backs CILA fraud qualification call
Specialist loss adjuster Questgates has backed a study from the Chartered Institute of Loss Adjusters which revealed demand for an industry-wide fraud qualification.
Industry making progress on fraud
The insurance industry has made progress with fraud in the past two years but further improvements are still needed, a survey conducted by the Chartered Institute of Loss Adjusters has found.
Interview - Candy Holland: CILA's first lady
Despite being the Chartered Institute of Loss Adjusters’ first female president, Candy Holland says her priorities will be focused on the ‘broad church’ the CILA covers. She tells Post how she plans to raise the profession’s profile and encourage more…
Loss adjusting Regulation: If it ain't broke
Loss adjusters claim they are already monitored closely but should they face formal regulation like the rest of the insurance industry?