Chartered Insurance Institute (CII)
Hiscox's Bob Thaker on why strong company culture is key to success
What You Do Is Who You Are is the latest business blockbuster hitting bookshelves in time for Christmas. Perhaps the Chartered Insurance Institute should consider making a bulk order says Bob Thaker, Hiscox UK’s CEO, as a way to remind everyone that long…
Loyalty a top priority among consumers when choosing an insurer
The biggest opportunity for insurers to improve their performance is in relation to customer loyalty, which ranked above price as a decision driver when it comes to picking a provider, according to research by the Chartered Insurance Institute.
Penny Black's Social World: December 2019
Diversity and Inclusion in Insurance Awards, keeping safe on the roads, and embracing flexible working
Amanda Blanc lands second NED role
Amanda Blanc will join specialist motor insurer ERS as a non-executive director on 2 January 2020.
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Driving Out Distraction: The impact of mental state on driving
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
This week: Big moves, whiplash and loyalty
After vacating our Haymarket office last week, the entire Post team finally feels settled in our new home in the City – the heart of the insurance industry.
CII launches Society of Underwriting Professionals
The Chartered Insurance Institute has launched the Society of Underwriting Professionals.
Penny Black's Social World: October 2019
Going for gold, tackling diversity and new partnerships
Q&A: Ajay Mistry, partnership director, Brokerbility and co-chair, Insurance Cultural Awareness Network
As part of the Inclusion at Lloyd's programme six partner networks have been set up to help bolster diversity and inclusion in insurance. Post spoke to a representative from each one to get an insight into what they doing, today focusing on The Insurance…
Government issues warning over use of AI in insurance pricing
The rise of artificial intelligence and big data could create a new class of ‘uninsurables’ in society, a government task force has warned.
Analysis: How well have insurers and brokers adapted to providing access to insurance for people with disabilities?
With the introduction of the Equality Act, it became illegal for insurers to price disabled customers’ premiums on any factors that do not directly impact on the risk
Interview: Steven Wallace, McLarens
Newly appointed managing director for UK & Ireland Steven Wallace discusses expansion plans, consolidation within the market and Brexit
CII launches online personal lines course
The Chartered Insurance Institute has developed a web-based course, focusing on personal lines insurance.
This week: Go Compare's car crash advert
Go Compare was criticised this week for an arguably tone-deaf advert in which its singing mascot was involved in a serious car accident.
Insurance Museum team look to raise £3m for pop up site in Leadenhall
The team behind the proposed Insurance Museum in EC3 have received backing from the City of London Corporation, as it moves from feasibility study to raising funds to set up a temporary pop up site.
Travel insurers must ‘signpost’ policies for vulnerable customers
Travel insurers will have to ‘signpost’ policies that have exclusions over pre-existing medical conditions.
This month: Reputation, climate change and technology
This month’s issue looked at reputational issues the sector is facing and what needs to be done to improve the industry's reputation going forward.
The MGAA's Peter Staddon on evolving MGAs
Many managing general agents are turning to digitalisation to enable them to look deeper into their books of business, Peter Staddon, managing director of the Managing General Agents' Association, explains this will allow the MGAs to see potential…
This week: Court's adjourned?
Arnold Schwarzenegger’s decapitated head kicked off its last outing on our television screens this week as the FCA counts down to the PPI deadline on 29 August. However, as one battle comes to an end, another may be just beginning.
Lloyd's assembles industry leaders to guide modernising efforts
Lloyd’s of London has established two advisory committees featuring prominent industry figures to support its ongoing modernising strategy.
CII's Sian Fisher on how professionalism affects reputation in insurance
Good reputation takes time to build but Sian Fisher, CEO, Chartered Insurance Institute, explains how being transparent, diverse and having a commitment to professionalism can help the insurance industry achieve this.
Industry pays tribute to former Lloyd’s executive Mike Wilson
Mike Wilson, the former head of Lloyd’s Policy Signing Office in Kent has died.
CII launches historic website as Insurance Museum project gathers momentum
Exclusive: The working group looking into the feasibility of an insurance museum in the Square Mile has rejected the idea of hosting exhibits within the new Museum of London in favour of a stand-alone site, should there be enough interest.