News
AI will make staff ‘superhuman’ but customers will still be ‘light years ahead’
Industry experts have highlighted the opportunities artificial intelligence can bring, but warn insurers could be missing what customers really need in the long term as they grapple with the new tech.
Insurers show ‘slow but steady’ improvement as nuisance calls decline
The number of nuisance calls and texts reported to the Information Commissioner’s Office halved in 2022 compared with the previous year, with the insurance sector scoring better than other industries.
Insurers granted permission to appeal mixed-injuries ruling
The Court of Appeal has granted permission for the Association of British Insurers to appeal the decision of the first two cases of mixed-injury claims involving both whiplash and non-whiplash injuries, Insurance Post can reveal.
Plexus investors pull funding and put business at risk
Insurance legal firm Plexus Law has filed a notice of intention to appoint administrators as a result of investors withdrawing funding from the business.
Allianz reveals Treloar’s successor at LV
Allianz has named Serge Raffard as its new personal managing director, following the recent news that Steve Treloar has decided to leave to pursue new opportunities.
PIB cools M&A interest in ‘drying-up’ UK
PIB Group CEO Brendan McManus revealed PIB’s focus on foreign acquisitions over the next five years, with opportunities in the UK “drying up”.
Chaucer CEO exits to pursue ‘opportunities’
John Fowle has stepped down as group CEO of Chaucer, after six years in the top job, to “pursue other opportunities”.
Facebook identity crisis hits insurance fraudster with £51K bill
A Barnsley motorist’s fraudulent claim for £15,000 has been thrown out after a Facebook photo proved he knew the “independent” witness to his accident.
Aon shifting focus to intellectual property cover for SMEs
Head of commercial risk at Aon, Jane Kielty, says commercial customers are moving towards wanting to insure their ideas more than their buildings.
Insurtech Lukango seeks to shake up UK SME market with Markel tie-up
Startup Lukango is looking to revolutionise the UK microbusiness market by replicating $4bn insurtech Next's stateside success this side of the Atlantic.
Court of Appeal to examine aggregation and furlough issues in Stonegate appeal
Questions on aggregation and furlough that could alter the size of Covid business interruption payouts by tens or hundreds of millions of pounds are set to be revisited by the Court of Appeal later this year.
Bronek Masojada appointed Sirius Point chair
Former Hiscox boss Bronek Masojada has been appointed chair of Sirius Point’s board of directors, effectively immediately.
Simplifai’s AI tool; Howden’s telematics app; A-One joins Brokerbility
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Better staff training needed for insurers to be more dementia-friendly
The Alzheimer’s Society has claimed that while the insurance industry is showing willingness to learn, better staff training is needed if it wants to become more dementia-friendly and help vulnerable customers.
Insurance veteran Sir David Brewer dies
Sir David Brewer, a former Lord Mayor of the City London and former president of the Insurance Institute of London, has died aged 83.
Simon McGinn to step down as Allianz Commercial CEO
Simon McGinn, chief executive of Allianz Commercial, is set to step down on 1 July, the insurer announced.
Insurers putting ‘words into action’ utilising generative AI
More than half of insurers are already using generative AI in their organisation, according to research from Sprout AI and Opinum.
Best Insurance Employer – 2023 BIA shortlists revealed
We can today reveal the 12 firms that have been shortlisted for the two Best Insurance Employer categories at the 2023 British Insurance Awards.
Deadline for the 2023 Claims & Fraud Awards days away
The deadline for the 2023 Claims & Fraud Awards is just days away if you want to be in the running to win one of these prestigious prizes [5pm on 2 June].
Antitrust concerns flagged as more members leave NZIA
Three more insurers have left the Net-Zero Insurance Alliance after US state attorney generals said NZIA commitments may “violate" state and federal antitrust laws.
Court slices Pizza Express’s Covid BI claim
Pizza Express’s hopes of winning a payout in the tens of millions for Covid 19-related business interruption losses have been dashed by a High Court judgment.
Former Prudential CEO elected Hiscox chair
Hiscox looked externally to hire its chair for the first time in the company’s history, as Jonathan Bloomer becomes chair designate.
Admiral founder warns clock is ticking on car insurance
Henry Engelhardt, founder and former chief executive of Admiral Group, warns the “clock is ticking on car insurance”.
Zurich and Core Logic partner; Marshmallow secures extra funding; Lloyd’s appoints CUO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.