Better staff training needed for insurers to be more dementia-friendly
The Alzheimer’s Society has claimed that while the insurance industry is showing willingness to learn, better staff training is needed if it wants to become more dementia-friendly and help vulnerable customers.
The Financial Conduct Authority’s Consumer Duty comes into force from 31 July 2023 for existing products and services, seeking to ensure customers receive “good outcomes”, and that firms will provide
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