Column
Diary of an Insurer: Lisa Usman, McLarens
Lisa Usman, adjuster and conservation specialist at McLarens, helps a museum hit by a storm, tackles broken glass, tries to save soaked photographs and meets with restorers.
Diary of an Insurer: RSA’s Emsal Arslan
Emsal Arslan, wording technician at RSA, has an alarm clock with a waggy tail and shares her work to ensure policy wordings are clear and easily understandable.
Diary of an Insurer: iSure’s Avril Cox
Avril Cox, director at iSure Underwriting, takes care of her zoo, and encourages her team to get their qualifications and takes on a bit of home renovation.
Diary of an Insurer: Peach Pi’s Ryan Bendelow
Making use of his bar/office, delivering growth and preparing for a five-year-old’s birthday party is all part of the working week for Ryan Bendelow, head of commercial trading and distribution at Peach Pi.
Diary of an Insurer: Brokerbility’s Julie Gregory
Julie Gregory, relationship manager at Brokerbility, is a lark not an owl, loves her horses, and manages to cover lots of ground heading to Leicester, as well as seeing lots of regional broker members in the north.
Diary of an Insurer: Ecclesiastical’s Sarah Pearson
Sarah Pearson, head of enterprise risk management at Ecclesiastical Insurance, kicks off the day with Special K, helps businesses to carry on and ends the week abseiling down Derby Cathedral to support Rainbows Children’s Hospice.
Diary of an Insurer: Pool Re’s Jonathan Gray
Jonathan Gray, chief underwriting officer of Pool Re, is careful about cyber security while working on the train and considers how to protect the UK’s publicly accessible locations from terrorist attacks.
Diary of an Insurer: Genasys’ Gavin Peters
Gavin Peters, chief marketing officer at Genasys Technologies, explores ways to showcase his company's capabilities for the London Market, and accepts his destiny as the Sam Allardyce of the West Herts Youth League.
Diary of an Insurer: Zurich’s Amy Brettell
Amy Brettell, managing director of Zurich Municipal, brings together people from underwriting, claims, risk, finance, and the market to identify the actions that need to be taken due to emerging themes.
Diary of an Insurer: Schemeserve’s James McNab
James McNab, a Wunderwriter at Schemeserve, trains for Lanzarote endurance running events, delivers obsessive support to brokers and MGAs, keeps his finger on the pulse of product development, and loves elevenses.
Diary of an Insurer: Brawdia’s James Goodlet
James Goodlet, building surveyor at Brawdia, is in Auckland to assist with the ongoing response to February’s cyclone damage and tries to explore all different manners of local cuisine and eateries.
Diary of an Insurer: Belfor UK’s Paul Anderson
Paul Anderson, operations director for restoration and reinstatement at Belfor UK, is hiring, reviews a surge and burst pipe event plus aims to shorten the claims process by managing the entire restoration and reinstatement process.
Diary of an Insurer: Phil Denman of Capacity Insights
Phil Denman, CEO of Capacity Insights, prepares for the FCA’s Consumer Duty, plays golf with his son and misses out on an insurer's drinks due to his dog needing him.
Diary of an Insurer: EIS's Ian Betley
Overcoming aches and pains from cricket, Ian Betley, general manager of EMEA and APAC at EIS, heads to Dublin to consider how technology is transforming the industry and prepares for The Boss and The Piano Man.
Diary of an Insurer: Sedgwick’s Liza McNab
Frozen pipes are a recurring theme for Lisa McNab, an investigator in Sedgwick’s major loss team, but she can relax by watching the new Luther movie and catching up on Love Island.
Diary of an Insurer: HSB's Mat Prentice
Mat Prentice, cyber product leader at HSB, navigates 5am starts and studying in the evening while juggling training and presenting on the eve of a well-deserved family holiday.
Diary of an Insurance PR: SEC Newgate's Vanessa Chance
Vanessa Chance, director of communications at SEC Newgate UK, raises the profile of Insurance United Against Dementia, learns more about using artificial intelligence in communications plus handles a potential reputational risk issue.
Diary of an Insurance PR: Full Circle’s Ant Gould
Ant Gould, director of Full Circle Communications, ghost-writes, pens press releases, reviews award entries and even puts on his tie to moderate an industry conference.
60 Seconds With... Earnix's Anna Kervison
Anna Kervison, Earnix’s business solutions team lead, reveals her spirit animal is a giraffe and how she relates to confident career woman Liz Lemon from the tv show 30 Rock.
Diary of an Insurance PR: FWD Consulting's Elliot Lane
Motivational speaking to teenagers, preparing the industry for the cultural change required by the Consumer Duty, plus cricket chatter makes for an action-packed working week for Elliot Lane, joint managing director of FWD Consulting.
Diary of an Insurance PR: Haggie Partners’ Caroline Klein
Caroline Klein, partner of Haggie Partners, engages with the Lloyd’s Foundation, learns about Reddit threads from young colleagues and manages to cycle and test her daughter at the same time.
Diary of an Insurer: RSA’s Kate Coutts
Kate Coutts, head of risk policy, strategy and change at RSA, simplifies systems, keeps fit and finds her risk skills come in handy at a school governors meeting.
Diary of an Insurer: QBE’s Natalie Ferrigan
Natalie Ferrigan, head of distribution at QBE, plays darts, heads to the races, and shapes the future strategy for UK distribution.
Diary of an Insurer: Genasys Technologies’ Elliott Green
Elliott Green, sales director at Genasys Technologies, completes his final training for the London Marathon, leads a series of product demonstrations, and nurtures growing partnerships.