Claims
Gap insurance fraud uptick predicted as recession kicks in
Financial pressures caused by Covid-19 could lead to an increase in guaranteed asset protection insurance fraud, with some insurers already seeing worrying signs, experts have cautioned.
Analysis: BI claims 'avalanche' warning as loss adjusters look to tech
Loss adjusters are looking to technology to deal with business interruption claims, with the market preparing for a possible influx following the upcoming Supreme Court test case review.
Claims and Fraud Summit 2020: Hear from AA, Allianz, Aviva, Ecclesiastical, Hiscox, Markel, Munich Re, NFU Mutual, QBE, RSA and Zurich
The annual Insurance Post Claims and Fraud Summit will be taking place this year virtually on 18-19 November 2020 – so be sure to join us and take advantage of our online networking platform, livestreamed agenda sessions and explore a wealth of content.
Co-op Insurance, National Body Repair Association, The AA and Ageas discussed how insurers can build a more sustainable approach to motor claims
The issue of using reclaimed parts has been ongoing among motor insurers, manufacturers and salvage companies for years. While there has been little traction to use them as an alternative to traditional new parts, things could be set to change
Direct Line brands IBM’s work 'materially defective' in £36m legal fight
IBM’s work contained “extensive” and “material” issues in both design and execution that should not have been present at a late stage of development, a Direct Line Group subsidiary has alleged in an ongoing legal spat over an IT contract.
Zurich and Scor face $18m High Court claim from Experian
Zurich and Scor face an $18m (£13.7m) legal claim from consumer credit reporting company Experian, relating to a layer of excess of loss cover underwritten by the two insurers that was in place between 2015 and 2016.
Blog: The flattening of rush hour – are replacement vehicle services adapting to the changing patterns of road usage post Covid-19?
With the advent of the Covid-19 lockdown, commuters worked from home and schools were closed, traffic numbers fell to levels not seen in decades and the traditional rush hours disappeared. James Roberts, insurance business development director at…
Briefing: The Seven Year Pitch - Why has it taken Stephen Hester so long to sell RSA?
Almost seven years after he took over as group CEO, Stephen Hester looks like he is finally closing in on a sale for RSA. The big question, as Post content director Jonathan Swift asks, is why has it taken so long?
Aviva faces libel lawsuit from personal injury medical expert
Aviva has been accused of telling alleged “untruths” about a medico-legal expert in a bid to drive down claims pay outs, documents supplied to the High Court show.
Fully Comp episode 6: How can the insurance industry better support vulnerable customers to tackle mental health inclusivity?
Welcome to episode six of Fully Comp, Insurance Post’s new video series tackling some of the biggest issues in insurance.
Blog: Working from home - the insurance risks
The mass migration to working from home may well result in a wave of claims for back pain, mental health, stress, and repetitive strain injuries, warns BLM head of casualty Simon Jones.
Aviva, Canopius and Tesco Underwriting discussed whether social distancing has killed off traditional insurance contact centres
What does the future hold for traditional insurance contact centres?
Briefing: BI test case verdicts and appeals broken down – In pursuit of clarity
As the search for lesser-spotted clarity continues, simple confirmation from the regulator on which business interruption wordings are being contested, and by who, is a welcome aid.
Amanda Blanc-led review finds flood cover dearth
A flood insurance review led by Aviva CEO Amanda Blanc has found that a significant proportion of households eligible for Flood Re supported policies are not offered flood cover.
Blog: SME insurance – what comes next?
Many SME insurers are looking to the future and considering how they can best support their customers in the ongoing pandemic environment and beyond. Sara Costantini managing director at Crif Decision Solutions, looks at why insurers need to re-engage…
BI reputation hit to be felt by all but motor initiatives could soften impact, says ABI GI head
Reputational damage from Covid-19 can be expected across all lines of insurance, but initiatives introduced by motor insurers at the beginning of the year could soften the blow, an Association of British Insurers representative has suggested.
Video: Driving change in insurance and rebuilding trust in the market - both during and after the pandemic
Pre- or post Covid, insurance has been on the cusp of major change for a number of years.
Video: Insurance and Covid-19 - Initial reaction to the crisis and rebuilding in a new environment
Like all industries, insurance has been impacted profoundly by the Covid-19 pandemic.
Insurers criticised for furlough payment deductions from BI claims
Insurers have been accused of “banking government money to reduce their loss by increasing the policyholder loss” as they faced criticism for deducting furlough payments from the value of business interruption claims.
FCA reminder could be 'final warning' to CMCs
A Financial Conduct Authority letter to claims management company CEOs could foreshadow hefty enforcement action, industry sources told Post.
Blog: Reclaimed parts - reimagining the motor claims of the future
Reclaimed parts offer a host of benefits including offering consumer choice, lowering costs and protecting the environment. Neil Joslin, chief operating officer at e2e Total Loss Vehicle Management, looks at the three parties key to the successful…
Interim payments expected for BI policyholders with Marsh-authored RSA wording
Some businesses with policies that employ a Marsh wording can expect interim payments “imminently” following RSA’s decision not to appeal a High Court judgment, which found it provided cover for disruption caused by the coronavirus pandemic.
Q&A: Brendan Cox, Survivors Against Terror
Brendan Cox, who co-founded Survivors Against Terror following the murder of his wife Jo Cox MP in 2016, recently appeared at the International Forum of Terrorism Risk Insurance Pools conference to discuss the systems through which victims of terror are…
Future Focus 2030: The insurance eco-systems podcast - the evolution of collaboration
It is the year 2030 and the last decade has seen the insurance eco-system evolve as quickly in 10 years as it had previously done in the last century.