Analysis
Analysis: Impact of smart home technology on escape of water claims
In 2018 insurers dealt with 228,000 escape of water claims, at a cost of £617m – an increase from £529m paid out five years ago, according to statistics from the Association of British Insurers. With the rising cost of claims, can technology help reduce…
Analysis: Mitigating the risk of sexual harassment in the workplace
Over the past two years, awareness of how prevalent sexual harassment is in the workplace has reached perhaps unprecedented heights.
Analysis: SME risk management: Loss of appetite
Small and medium-sized enterprises are facing a plethora of challenges. So how are insurers helping this sector?
Penny Black's Social World: July 2019
Festival of Football, charity communities and clean air commitments
Analysis: The future of pricing - Tightening the noose
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action.
Analysis: The future of pricing – Data and technology
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges as they move to this brave new world.
Analysis: The road to inclusion
Most people in the industry would probably describe themselves as open-minded, abhorring any kind of discrimination and supportive of more diversity in the workplace. The enthusiasm for change from all quarters is testament to that
Analysis: Charity & CSR: Protect and survive
The insurance sector is one of the mainstays of the UK economy, contributing nearly £30bn and employing more than 300,000 people. Its sheer size and financial strength gives the industry the opportunity to do good for the people who rely on it
Analysis: Diversity and Inclusion: A marked shift in commitment
Diversity and inclusion have moved from buzzwords to being embraced by the insurance industry for all the right reasons but is it doing enough?
Penny Black's Social World: June 2019
Challenging conversations, supporting good causes and embracing diversity
Analysis: Managing ‘unthinkable risks’
The insurance industry has become progressively familiar with the idea of ‘unthinkable risks’ in recent years as unpredicted and unprecedented losses, caused by both natural catastrophes and man-made events, have continued to happen
Analysis: Grenfell – Putting rehabilitation outside litigation
Almost two years on from the horrific fire at Grenfell Tower, with the inquiry ongoing, are survivors getting the help they need?
Analysis: Balancing risk and reward at board level
Risk managers believe that risk reporting and mitigation should no longer be an isolated item on the board agenda but how can they get the executive buy-in to this?
Analysis: Cutting the costs and risks of employee benefits
Being able to offer attractive employee benefits is vital in terms of recruitment, retention and productivity, but they are both costly and risky
Analysis: Are AI solutions being used to mitigate risks?
In the commercial space, artificial intelligence has the potential to enable an insurer to get all the information it needs to write a risk in a matter of hours and support customers’ risk management activity, but only if it is deployed appropriately
Penny Black's Social World: May 2019
Schooling students, charity cycling and cracking chocolate
Discount rate: Are insurers being too optimistic?
In anticipation of the new discount rate announcement, expected by 5 August 2019, many insurers have already started to price and reserve at 0%
Analysis: Joining forces on Adas: How motor manufacturers are looking to work with insurers on driver safety
As insurers complain of double-digit increases in repair costs as a result of advanced driver assistance systems, Edward Murray spoke to motor manufacturers about why the underwriting focus needs to move from the driver to the vehicle.
Analysis: How can insurers offset the increased repairer costs associated with Adas?
For all the work has been done by the insurance industry to contain and control personal injury costs, many are seeing repair claims increasing as a result of a wider use of advanced driver-assistance systems. Edward Murray looks at what the sector can…
Analysis: Loss assessors and their terms of business
As insurers are likely to appoint a loss adjuster when acting on a claim, customers making large claims may wish to employ a loss assessor to represent their interests. How well are these relationships currently working?
Analysis: Moving the premium finance roadblock for SMEs
The penetration of premium finance into the SME market has been stuck stubbornly in the 40% to 45% range for many years. Could that be about to change as slicker offerings from the main providers and new entrants hit the market just at a time when small…
Penny Black's Social World: April 2019
A battle of wits and words, breaking world records and investing in future generations
Analysis: Are the barriers too high for CMCs?
Claims management companies come under the regulation of the Financial Conduct Authority today, but do the high barriers for entry threaten to create unintended consequences?
British Insurance Awards: Major loss - 25 years of going the extra mile
Insurance is only really tested at the point of claim and over the past 25 years the British Insurance Awards have celebrated the industry’s efforts to return the customer to where they were before the claim. Since 2003 major loss has been a standalone…