Reputation
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Lloyd’s proposes changes to misconduct framework
Lloyd’s has proposed a raft of changes to its misconduct framework, including making it clearer which behaviours are considered unacceptable and protections for whistleblowers.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.
Lessons for insurers to learn from social media use of AI
Going head-to-head with artificial intelligence is pointless, according to Sarah Bateman, head of data and AI for Altus Consulting, who argues we need a blend of AI efficiency with human re-assurance to be successful.
How ‘Baby Reindeer’ and streaming services are affecting insurance
As the way we consume media changes, Scott McGee considers how the furore over Baby Reindeer, and changing nature of the content we watch has had an impact on insurance.
Howden offices targeted by Extinction Rebellion
Extinction Rebellion has named Howden as the first target for the group’s non-violent direct action protests and disruptions across the summer.
DynaRisk’s Martin on the insurance industry’s cyber resilience
DynaRisk’s Andrew Martin discusses the cyber resilience of UK insurance firms, exploring hacker motivations, common threats and challenges that firms face.
Tackling the growing issue of fake insurance adverts
As a growing number of road traffic accident victims are falling foul of scammers pretending to be insurers, Fiona Nicolson explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing…
Allianz’s PL motor product; Voyager is acquired; BMS’ growth officer
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Climate change activists target British Insurance Awards
Extinction Rebellion targeted the Insurance Post British Insurance Awards 2024 tonight (3 July) as part of its latest month of activity.
How travel insurance is going green
As summer approaches, Laura Miller examines how travel insurers are promoting responsible travel that respects wildlife, local communities, and the environment while also avoiding accusations of greenwashing.
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Is insurer service really that bad?
News Editor View: After comments from Jensten’s Alistair Hardie earlier this week saying no insurer gets service right and that we should “rip up the service rule book and start again”, Scott McGee asks: Is it really that bad?
Mounting dissatisfaction with home insurance as premiums increase
Data analysis: NFU Mutual, Bank of Scotland, Nationwide, Saga, and Co-operative Insurance have the most satisfied home insurance customers, according to research by Fairer Finance.
Insurance veteran running in snap election
Former owner and CEO of Erskine Murray Insurance Brokers, Tom Bartleet, has announced his intention to stand in the upcoming general election as the Liberal Democrat candidate for Suffolk South.
Has the Biba Conference shed its ‘Butlin’s for Brokers’ reputation?
Content Director’s View: Jonathan Swift looks at whether the British Insurance Brokers’ Association Conference has shed its image as a booze-up for brokers and how it might have achieved it.
How insurance supports the growth of Glasgow
Analysis: Frances Stebbing investigates how insurance supports the growth of Glasgow and how the city is gaining ground against London for attracting and retaining fresh talent.
Big Interview: Ola Jacob, Descartes Underwriting and Biba
Six months into his tenure at Descartes Underwriting, and not long after being announced as the new chair for Biba’s South East and London committee, Ola Jacob sits down with Scott McGee to talk about the potential of parametric insurance, and what his…
Pen’s Zurich deal; CFC’s M&A team; AIG’s leadership change
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Are we ever going to stamp out underinsurance?
News Editor’s View: As Aviva’s broker barometer shows underinsurance remains a major concern for brokers, with almost three-quarters worried their clients may not have adequate cover, Scott McGee questions what the industry is doing to ensure everyone is…
How to support insurance customers in vulnerable circumstances
As the Financial Conduct Authority intends to check claims-handling response times, and whether insurers are doing enough to help customers in vulnerable circumstances, Winn Group chief information officer Clint Milnes explains what providers need to do…