Property - personal
Wildfires in the UK highlight greater need for 'robust' property design, planning and construction
An increase in claims numbers are expected following the wildfires in the UK, but experts urge more preventative measures.
Q&A: Waseem Malik, Aviva
Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.
Inflation is the number one concern for insurers globally
With inflation hitting 11% and repair costs running at up to 30% price increase, inflation tops the number of concerns for insurers, Anna Fleming, retail chief operating officer at Axa, has told Insurance Post.
Video Q&A: Prime Disaster Response directors Ciaran and Laurence O’Grady
As the business celebrates its tenth anniversary, Prime Disaster Response founders Ciaran and Laurence O’Grady spoke to Insurance Post content director Jonathan Swift about the growth of the business.
Q&A: Karl Helgesen, RSA
RSA chief claims officer UK & International Karl Helgesen spoke to Post about the insurer’s latest multi-million pound investment to enhance home insurance claims service, the impact of the extreme weather on home claims, and shortages in the supply…
Not enough being invested in flood defences: Aviva's Winslow
Not enough money is being spent on flood defences and resilience measures, Aviva UK & Ireland general insurance CEO Adam Winslow has said.
Lower claims impact expected from Malik and Corrie than predecessors
The insurance impact of storms Malik and Corrie is expected to be less severe than recent storms Arwen and Barra.
Webinar: Do believe the hype - how insurance hyperautomation will unleash your pricing, marketing and sales strategies
In recent years, traditional carriers have begun the transition from human-intensive tasks to a degree of automation using tools such as RPAs to reduce costs and increase the speed of delivery.
Building material shortages pile on the pressure
With building material shortages expected to continue into the 2022, loss adjusters and insurers have been urged to work together to support the repair sector.
Roundtable: Combatting exaggeration and fraud in household claims
Post, in association with LexisNexis Risk Solutions, recently gathered experts together to discuss why consumers might be motivated to commit household fraud and how insurers can address this. By identifying those policyholders attempting to game them at…
Digital Bar Quarterly: Are insurtechs really coming to eat insurers’ Christmas lunch – or are the tables turning?
While incumbent insurers have held firm in their dominant markets, Altus Consulting insurance director Mark Andrews wonders what might happen if they start to target product areas that have been dominated by insurtechs in 2022.
Claims volumes surge as a result of Storm Arwen
Insurers have received thousands of claims as Storm Arwen brought 98 miles per hour winds causing power cuts and travel disruption across the UK.
Axa retail CEO says pricing review heralds the most ‘endemic’ change in market's recent memory
The Financial Conduct Authority's pricing review will bring the most “endemic” change the insurance market has experienced in a long time and the work that comes with it should not be underestimated, according to Axa Retail CEO Tara Foley.
Insurance Post TV: COP26 Climate Summit special featuring Aviva, Axa and others
Insurance Post reveals the latest episode of its ‘magazine-style’ television show, Insurance Post TV, which gets under the skin of some of the key issues of the day.
Insurance Post Live Claims panel session: Creating a world-class customer experience in property claims
Customers should be front and centre when insurers design their claims processes.
Insurance Live 2021: Claims panel session - digital end-to-end claims, can insurers match customer expectations?
The seamless end-to-end digital claims journey has been long touted as a goal for many insurers. But how close is the reality?
Interview: Jimmy Williams, Urban Jungle
Jimmy Williams, co-founder and CEO of Urban Jungle, spoke to Post about how his own experience with home insurance inspired him to address issues the industry is facing, ambitions to branch outside of property and how views of insurtechs are changing.
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
Listed insurtech market cap surpasses $22bn; motor start-up Adiona plans to take on 'outdated' incumbents; Dale Partners gets Lloyd's green light; and Zurich unveils £750m MGA capacity deal
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Allianz’s Graham Gibson says the time is now for sustainable claims
As the summer floods have shown, urgent action is needed to tackle climate change. Insurers have already committed to investment and underwriting targets but can also make a difference on the ground in the way they handle claims Graham Gibson, chief…
Spotlight on digital claims: Where next for digital claims?
A recent survey carried out by Post, in association with 360Globalnet, found that the straight through processing of personal lines claims is still not a reality for most insurance customers. However, as Sam Barrett discovers, that number is increasing,…
Insurance Post TV: Will claim volumes ever return to pre-pandemic levels? Featuring Allianz, NFU Mutual, RSA and Zurich
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Rash of high value claims anticipated after London floods deluge basements
Loss adjusters have identified high-value claims after flash floods in London affected commercial and residential buildings, in particular properties with extensive basements.
Aviva report highlights need to 'act now' on UK climate risk
Aviva has published a seven step plan calling on the government and industry to prepare at risk homes, businesses and schools for weather events.