Marketing
Postbox: Going back to basics is the long-term solution
I was interested to read the item on winter freeze claims in the same issue as the article by Ecclesiastical’s David Bonehill on claims professionalism.
Website review: Churchill
In the latest of its ongoing series, web performance specialist Gomez looks at Churchill's website.
Postscript - 30 years ago: Advertising motion debate lost
Looking back through Post’s back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 30 years ago reveals.
Career development & CSR: Service providers raise £10k
Two legal services providers have raised £10 000 for the Brain and Spinal Injury Centre, which provides counselling, information and support services to patients and their families following catastrophic injuries of this type.
View from the top: An historically good idea
With the private motor market effectively commoditised, now the spotlight for personal lines insurers is on the perceived El Dorado of the online SME market. We can be sure that a VW Golf that is built in Germany, China or Indonesia is of virtually…
Interview - Karen Ellis: One's formula for success
With the management buyout of motor sport specialist Ellis Clowes & Company from THB, Karen Ellis has certainly made her mark. She talks to Amy Ellis about remaining in pole position in its niche.
Google adwords tool alters insurance search rankings
Car insurance-related terms accounted for more than half of all online searches for insurance in October, totalling more than 885 000 searches.
News analysis - Aggregators: Running out of steam?
Motor rates may be stalling but Tom Cooper pinpoints growth strategies to safeguard comparison site expansion.
Hiscox set to launch US direct PI offering
Hiscox is increasing its US presence with the launch of its first direct commercial insurance offering.
Zurich backs Connect brand as boss departs
Zurich has reaffirmed its commitment to its UK direct brand Zurich Connect, after the departure of the divisional managing director originally charged with growing the business, Mike Quinton, and the scrapping of his role.
Claims supplement - London Market Modernisation: We've come a long way
The introduction of the electronic claims file system has modernised the way the London market handles losses. Jane Bernstein reports on where these advances may lead next.
Postbox: Qualifying search strategies
Regarding the article "Insurers are failing to properly utilise Google", based on research from Greenlight's July quarterly sector report covering search in insurance, I would like to qualify the following in relation to paid search and bidding…
Career development & CSR news: Brit honours the country's brightest volunteer coaches
Brit Insurance has honoured the UK's finest school sports development volunteers.
PSTF: Customer advocacy is key in social media age
Insurance companies need to stop chasing the pack when it comes to mobile technology, but do it in a joined-up way and pay more attention to the power of customer advocacy in the social media age.
Roundtable - mergers & acquisitions: Cautiously navigating the upturn
Recession and recovery, global ambition, super-mergers, market appetite, pricing, marrying business cultures and managing brokers' expectations were all topics of deeply involved discussion as a panel of industry big-hitters jousted at a recent Post and…
Moneysupermarket reports insurance revenues up 13% over Q3 2009
Moneysupermarket today said its financial performance in the third quarter and in the year to date is in line with the board's expectations.
Electrical Contractors’ Insurance confirms new director
Electrical Contractors’ Insurance Holdings has appointed Alastair Torbet to the newly created role of group sales and marketing director.
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
In series - property claims: Everybody's talking
Word of mouth is still the most effective way to retain or gain market share, argues James Grant and, with the rise of social media, more emphasis should be placed on keeping current customers happy.
Interview - Andrew Mckee: Planning for the next stage
Having taken over at Lloyd's insurer Mitsui, Andrew McKee talks to Jonathan Swift about his plans to move the company on, a decade after it launched.
Round table - SMEs & charities: Here to inform and educate
The SME and charity sectors have been widely courted by brokers and insurers in recent years. However, questions still persist about whether these customers are having their needs properly met. With this in mind Post gathered together some industry…
Clear moves into healthcare
Brokerbility member Clear Insurance Management has launched a new healthcare arm that aims to provide private medical insurance and employee benefits products to small businesses through to large corporate clients.
Interview - Patrick Snowball: Turning the light on at Suncorp
When Patrick Snowball headed to Brisbane to take the reins at Suncorp, many in the UK industry were surprised. Jonathan Swift finds out why he took this particular job offer and his plans for his tenure.
Insurers are failing to properly utilise Google
Insurers that choose to pay for search space on Google are not getting the most out of their money, according to consultancy firm Greenlight.