Claims management companies (or CMCs)
BI test case: Warnings verdict and media confusion could enable fraudsters
The confusion created by the High Court’s decision in the Financial Conduct Authority's business interruption test case, with both parties claiming victory, could act as an enabler for fraudsters, according to experts speaking at Post’s Claims and Fraud…
FCA reminder could be 'final warning' to CMCs
A Financial Conduct Authority letter to claims management company CEOs could foreshadow hefty enforcement action, industry sources told Post.
Analysis: An insurance fraud epidemic?
The predicted coronavirus-related economic hit is being compared to the 2008 recession, with financial pressure a driver of insurance fraud.
Carter hails 'trampoline bounce back' after lockdown hit H1 volume at Sabre
Motor specialist insurer Sabre was pleased overall with the half-year results as the coronavirus pandemic pushed premiums down 14% to £86.9m, CEO Geoff Carter told Post.
Future Focus 2030: The future of personal injury claims
In the second of a new monthly series, Post looks into the future at how the insurance market might change, with each part focusing on a specific issue. Jonathan Swift fast forwards a decade to look at how a new era of collaboration and ethics changed…
Insurance Covid-Cast: Combatting Coronavirus-related insurance fraud
In the 29th episode of Post and Insurance Age’s video series we gathered together an expert panel to discuss the prevention, detection and prosecution of insurance fraud at a time of pandemic.
Future Focus 2030: The future of motor podcast - the road map to change
It is the year 2030. As the demands for a green economy has intensified the government has announced the ban on selling new petrol, diesel or hybrid cars in the UK will be brought forward from 2035 to this year (2030). Concerns still exist over electric…
Future Focus 2030: The future of motor
In the first of a new monthly series, Post looks into the future at how the insurance market might change, with each part focusing on a specific issue. For the first instalment, Jonathan Swift fast forwards a decade to report on the changing face of the…
Analysis: Concerns grow over coronavirus claims fraud
Claims farmers looking to exploit the new type of claims arising from coronavirus will contribute to an increase in fraud, warn lawyers.
Claimant firms gear up for EL claims as employers rush workforce back after lockdown
Lawyers have warned that insurers could face an influx of employers' liability claims after the government changed it stance and is actively encouraging those who can’t work from home to return to their workplace following an easing of coronavirus…
Blog: History is on Hiscox's side as claimants threaten Covid-19 BI legal action, but will its brand suffer?
This week Hiscox publicly defended itself against accusations it is refusing to pay valid claims linked to Covid-19 as a coalition of policyholders threatened legal action. Post content director Jonathan Swift reflects on the history of insurance action…
Proposed 7.1% increase to insurers' contribution to FCA budget will add to firms' 'financial burden' in difficult times
The Financial Conduct Authority is consulting on changes to its fees and levies which would see annual contributions by general insurers and general insurance brokers increase 7.1% and 3% respectively.
Aviva's Colm Holmes warns distracted driving is causing claims inflation
Aviva general insurance CEO Colm Holmes has said that claims inflation is far exceeding expectations, pinning the blame on poor driving.
Trade Voice: Biba CEO Steve White on the ‘dark art’ of lobbying
The CEO of the British Insurance Brokers’ Association explains how the trade body picks the topics to lobby on and how the organisation seeks to get members’ views heard by decision makers to change the landscape.
FCA fines total £392m in 2019
The Financial Conduct Authority levelled £392.3m of fines last year including one in the general insurance sector and its first against a claims management company.
Bumper year for FCA fines and unauthorised firm warnings
The Financial Conduct Authority issued 522 unauthorised firm warnings and an unconnected £227.3m in fines for the year up to March 2019, both signifying a jump.
Blog: Claims and Fraud – Collaboration will end the zero-sum game
Will the Post Claims and Fraud Summit on 21 November serve as another arena for the claimant and defendant sectors to go another nine rounds of verbal fisticuffs? Michael Lynch, head of insurance partnerships at Minster Law, offers his views.
Aviva pushes for tighter solicitor regulation as it claims CMCs are making a mockery of the system
Solicitors must declare the source of their claims leads, Aviva has challenged, as research shows a tiny fraction of nuisance calls have the legally-required customer consent.
Aviva's Andrew Morrish on claims transparency and strengthening trust
Although some reports suggest the number of nuisance calls is falling, Aviva's consumer research found that 70% of Brits said they had received a nuisance call or text in the past seven days, with 36% of those who received a cold call or text saying they…
This week: Big moves, whiplash and loyalty
After vacating our Haymarket office last week, the entire Post team finally feels settled in our new home in the City – the heart of the insurance industry.
CMCs receive one in every five nuisance call fines
Claims management companies have received 20% of all fines for nuisance calls, messages and emails handed out by the Information Commissioner’s Office since 2010, according to figures from the SMS Works.
Analysis: Should the FCA impose fee caps on CMCs?
The Financial Conduct Authority is working to limit charges for claims management companies’ services, but will new regulation actually be a double-edged sword for consumers?
FCA cracks down on misleading CMC ads
Claims management companies must raise their advertising standards to ensure they do not mislead customers, the Financial Conduct Authority has said.
Trade voice: Paul Nicholls, Mass chair
With the motor claims landscape set to change following the Civil Liability Act, Motor Accident Solicitors Society chair Paul Nicholls airs his concerns over anticipated delays in the progress of the Litigants in Person portal and how a premature launch…