Q&A
Q&A: Lauren France, DWF Law
After being named Unsung Hero of the Year at the British Insurance Awards 2024, DWF's specialist manager and deputy head of organised fraud Lauren France talks about the work being done to combat fraud, what threats are on the horizon, and how new injuries are cropping up in personal injury claims.
Q&A: Mike Brockman, ThingCo
ThingCo founder and CEO Mike Brockman sits down with Insurance Post to talk about why the business has recently been in 'stealth mode,' how he hopes telematics can appeal to a wider audience, and potentially new markets he hopes to expand into.
Q&A: Ben Wooltorton, Cover-More Group
Ben Wooltorton, managing director of Zurich-owned Cover-More Group’s UK business, outlines the impact of the Consumer Duty and explains how he intends to increase the travel and speciality insurance provider’s number of partnerships.
Q&A: Belinda Steedman, Aviva
Belinda Steedman, director of multinational at Aviva, shares plans to support more businesses around the world, plus launch a refreshed Captives proposition later this year.
Q&A: Caroline Bedford, Edii
Caroline Bedford, founder and CEO of Edii, shares insights on the insurance industry's evolving approach to innovation and technology adoption, the impact of generative artificial intelligence, and her firm's efforts to foster diversity and inclusion.
Q&A: Fiona Sperry, QBE
Fiona Sperry, QBE’s head of complex claims, talks through her team’s role, how the insurer is meeting challenges posed by the energy transition and the place of artificial intelligence in claims.
Q&A: John Dunn, Brokerbility
After more than 18 months into his role as MD of Brokerbility, John Dunn catches up with Insurance Post to discuss bring clarity to the networks, refreshing tired shcemes, and how he hopes to help partners and members "outperform the market"
Q&A: Kaye Sydenham, Verisk
Kaye Sydenham, product manager - anti-fraud at Verisk, discusses her background, digital media manipulation, and data issues in travel insurance fraud.
Q&A: Kim Harrison, Apil
Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims.
Q&A: Jonathan Hewett, Thatcham Research
Jonathan Hewett, CEO, Thatcham Research offers an insight into its shifting relationship with manufacturers; grappling with EV reparability; and emerging motor risks.
Q&A: Mike Keating, MGAA
Mike Keating, CEO of the Managing General Agents’ Association, discusses the buoyancy of managing general agents, some of the struggles in the high-net-worth space, and what he hopes his organisation will achieve by the end of 2025.
Q&A: Joe Hantson & Carl Cripps, Direct Commercial
Direct Commercial’s deputy CEO Joe Hantson and claims director Carl Cripps discuss the changing make-up of fleet customers, bringing staff back in five days per week, and the growth of the business over the last 22 years and beyond.
Q&A: Vicki Wentworth, Agria
Vicki Wentworth, CEO of Agria, discusses the pet market and the importance of lifetime policies, and reveals the insurer considered purchasing RSA’s pet book.
Q&A: Chris Rolland, AllClear & InsureandGo
Following the sale of InsurEvo, the parent company of AllClear and InsureandGo, CEO Chris Rolland talks about what that means for the broker moving forward, the travel insurance market following the pandemic, and how he hopes to implement more artificial…
Q&A: James Eveling, Woodgate & Clark
James Eveling, managing director of loss adjuster Woodgate & Clark, addresses the war for talent and discusses the firm’s growth plans plus its new claims system.
Q&A: Ann Waite, Association of Average Adjusters
Ann Waite, honorary chair of the Association of Average Adjusters, reflects on why marine insurance continues to be dominated by men and why it is good to talk.
Q&A: Sara Newell, Moneysupermarket
Sara Newell, commercial director of insurance at Moneysupermarket, reflects on whether Amazon’s exit will put others off challenging price comparison websites plus how the business is helping providers adhere to the Consumer Duty.
Q&A: Graham Gibson, Allianz
Allianz chief claims officer and Thatcham Research chairman Graham Gibson reveals how the provider is using artificial intelligence to crack down on fraud and believes we are at “an inflection point” when it comes to automated vehicles.
Q&A: Nigel Walsh, Google Cloud
Nigel Walsh, global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.
Q&A: Paul Stanley, 360Globalnet
Paul Stanley, CEO & founder of 360Globalnet, speaks to Insurance Post about the software firm’s growth, digital claims, and the benefits of no-code systems.
Q&A: Ben Smyth, Arma Karma
Ben Smyth, CEO of contents insurance start-up Arma Karma, talks to Tom Luckham about the insurtech’s past, future, and how young people view insurance.