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Co-op Insurance shares lessons learnt from Amazon encounter
Charles Offord, managing director of Co-operative Insurance, has expressed his disappointment over Amazon’s decision to pull the plug on its Insurance Store but noted it could make a comeback.
Can telematics solve the mathematics of car insurance pricing?
Rory Yates, global head of strategy at EIS, observes if consumers do not love telematics by now, then they are unlikely to embrace it en masse any time soon to push down the price of motor insurance.
E-bike battery legislation ‘warmly’ welcomed
The UK government has announced its intention to legislate to reduce the fire risks associated with electric power-assisted bicycles and lithium-ion batteries.
Domestic & General looking to utilise AI following growth
Domestic & General CEO Matthew Crummack spoke to Insurance Post about the firm’s artificial intelligence strategy, after its annual revenue passed £1bn in 2024.
Diary of an Insurer: Axa’s David Pearce
David Pearce, trading director of Axa Direct and Swiftcover, takes a stride forward with application fraud controls, improves the online renewal user experience and talks to Swiss colleagues about electric vehicle battery tests.
Esure loses customer claim in ‘isolated’ incident
Esure has been accused of negligent customer service after BBC’s The One Show highlighted two claims from policyholders who struggled to get in contact with the insurer following accidents.
Cuvva CEO on achieving profitability in a turbulent insurtech space
In its 2023 annual report, the car sharing insurtech revealed it was able to go from a £6m loss in 2022 to £3.8m adjusted profit in 2023.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Insta-scammer left reeling following ghost broking sentence
A man who made £17,618 by selling invalid car insurance policies on Instagram has been handed a two-year suspended sentence.
Wrisk targets European expansion after tripling revenue
Wrisk has told Post the firm is targeting more partnerships and eyeing European expansion, while also addressing the issues surrounding Jaguar Land Rover’s insurance launch.
Thatcham calls on government to address automotive challenges
Thatcham Research has called upon the government to address several key challenges in the automotive sector to help ease high motor premiums.
Insurance claim puts Cardiff trees on chopping block
Two mature lime trees in Riverside, Cardiff, are set to be felled due to a home insurance claim, causing uproar among locals.
How to underwrite for the long haul
In the latest Insurance Post Top Tips video, Ian Lloyd, CEO of iprism, shares how thinking ahead is essential if you want to make sure the underwriting decisions you make today don’t come back to haunt you.
Crunch time for insurers’ Consumer Duty reports
One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in…
Consumer Duty fails to improve insurance customer’s experiences
Most general insurance customers have seen zero improvement in service from general insurance providers since the implementation of the Financial Conduct Authority’s Consumer Duty a year ago, with some even saying things have gotten worse, research has…
Big Interview: Sam White, Stella Insurance
Sam White, CEO of Stella Insurance, discusses her journey from aspiring stunt woman to insurance entrepreneur, the impact of her unconventional career path, and her mission to drive innovation and inclusivity within the industry.
Diary of an Insurer: Allianz Partners’ Matt Crawford
After cycling from London to Paris in 24 hours, Matt Crawford, head of sales for roadside assistance at Allianz Partners, keeps motors running during his working week and learns lessons from the provider's travel insurance business.
Is Labour the key to a telematics renaissance?
News Editor’s View: With the newly elected Labour government determined to fix and address motor insurance premiums, Scott McGee asks if telematics hold the key to pushing down the price of cover.
Court victory forces credit hire firms to pay insurers’ legal costs
Credit hire businesses are now “on the hook” for defendant insurers’ legal costs after Keoghs and three motor insurers secured a significant judgment relating to non-party costs orders.
Sam White’s Stella to launch domestic abuse insurance in UK
Stella Insurance is set to launch a domestic abuse insurance product in the UK, to go alongside its motor policy, Insurance Post can reveal.
Big Interview: Andy Bord, Flood Re
On his last day as Flood Re CEO, Andy Bord catches up with Emma Ann Hughes on how the scheme will end in 2039, his pride around Build Back Better, plus why Labour’s promise to build more homes must be accompanied by a robust planning framework.
How can home insurance avoid a motor-like PR disaster?
As motor premium inflation is steadying, Scott McGee examines whether home insurance premiums will be next to rocket plus identifies ways to avoid the wrath of consumers facing paying more to insure their property.
MGAA’s Keating says insurers must hold their nerve on rates
Trade Voice: History tells us that a sensible, hard market is often followed by a more unruly soft market. Mike Keating, CEO of the Managing General Agents’ Association, urges insurers to not sacrifice technical underwriting on the altar of new business.
Travel insurance complaints hit highest levels since pandemic
The number of travel insurance complaints brought to the Financial Ombudsman Service has increased by 19% in the last year.